Customer Service Specialist

Corrosion Service Company Limited; Markham; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading company in oil and gas is seeking an Entry Level Customer Service Specialist in Markham, ON. You will support the customer lifecycle, handle inquiries, process orders, and ensure after-sales satisfaction. Ideal candidates have 2+ years of experience in customer service and possess strong organizational skills. This is a full-time, on-site position offering competitive compensation.

Qualifications

• High school diploma or equivalent required; post-secondary education is an asset.
• 2+ years of customer service or related support experience preferred.

Responsibilities

• Act as the primary contact for customers, responding promptly to inquiries.
• Manage the quote-to-invoice process for new and existing customers.
• Coordinate after-sales support and oversee repairs.

Skills

Strong organizational and multitasking skills

Excellent verbal and written communication skills

Proficient in Microsoft Office

Ability to work independently

Customer-first mindset

Fluency in French

Education

High school diploma or equivalent

Post-secondary education

Tools

CRM systems

Job description

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Description

Customer Service Specialist – Build Your Career with an Industry Leader!

Job Details

Location : Markham, ON

Job type : Full-time, Permanent, and On-site position

As a Customer Service Specialist within our Materials Sales Group, you will support all aspects of the customer lifecycle, including handling inquiries, processing orders, coordinating delivery and invoicing, and providing after-sales support. This role requires timely, clear communication with clients, sales teams, and supply chain partners, delivering exceptional service with a positive attitude.

Responsibilities

• Act as the primary contact for customers, responding promptly to inquiries, resolving issues, and ensuring a positive client experience.
• Manage the quote-to-invoice process for new and existing customers, including preparing quotes, processing orders, and generating invoices.
• Coordinate after-sales support, including RMA processes, credit notes, repair quotes, and overseeing repairs to ensure customer satisfaction.
• Create and process accurate sales orders in a timely manner.
• Coordinate with internal departments to meet customer requirements and delivery timelines.
• Track order status, communicate updates to clients, and follow up after delivery.
• Maintain accurate records in ERP and CRM systems for all customer interactions and transactions.
• Prepare and distribute customer documentation such as order confirmations and invoices.
• Identify and escalate issues or delays, working proactively to resolve them.
• Gather customer feedback and contribute to process improvements.
• Generate reports and perform administrative duties related to customer service.

Education, Knowledge, and Experience

• High school diploma or equivalent required; post-secondary education is an asset.
• 2+ years of customer service or related support experience preferred.

Skills

• Strong organizational and multitasking skills with attention to detail.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office; experience with CRM systems is an asset.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-first mindset with the ability to handle multiple tasks.
• Fluency in French is an asset but not required.

Additional Notes

Employment is conditional upon satisfactory background checks. We are committed to an inclusive and accessible work environment. Accommodation requests during recruitment are welcome.

Thank you for your interest! Only shortlisted candidates will be contacted.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Oil and Gas