Customer Service - Service Excellence Coordinator

Onit Energy; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading energy solutions provider in Toronto seeks a detail-oriented Service Excellence Coordinator to enhance client experience and support operations. The role involves customer support coordination, client relationship management, and compliance support. The ideal candidate should have a diploma in Business Administration and at least 2 years in a customer service role, along with strong communication and organizational skills. This opportunity includes competitive salary, paid training, and health benefits.

Benefits

Competitive Salary

Paid Training & Industry Certifications

Health Benefits

Generous PTO Holidays

Discounted Gym Membership

Qualifications

• 2 years in a customer service operations role.
• Experience in the energy sector is an asset.

Responsibilities

• Respond to client inquiries in a timely manner.
• Assist with managing client accounts and maintaining records.
• Compile regular reports on customer feedback and support trends.

Skills

Strong communication and interpersonal skills

High organizational skills

Ability to manage multiple tasks

Familiarity with CRM systems

Education

College diploma or bachelor's degree in Business Administration

Tools

Microsoft Office

Job description

Ontario Wholesale Energy (OWE) proudly operating under the ONIT umbrella is a leader in Natural Gas and Electricity Supply serving commercial clients across Canada. With over 65 years of collective industry expertise our dynamic team delivers energy solutions designed for stability efficiency and innovation. Whether its physical or structured energy products we bring value through competitive pricing world-class service and operational excellence.

Were growing and looking for a detail-oriented Service Excellence Coordinator to support our client experience and operations team. In this role youll help ensure client interactions run smoothly service levels are consistently met and internal processes stay efficient and compliant.

Why Join Us

Be part of a dynamic and evolving energy marketplace working alongside passionate professionals shaping the future of energy supply. This is a great opportunity to build your career with a company that values continuous learning and operational excellence.

What Youll Get : Competitive Salary

Paid Training & Industry Certifications

Health Benefits Employee Assistance Program (after 90 days)

Generous PTO Holidays

Discounted Gym Membership

Key Responsibilities :

Customer Support Coordination

Respond to client inquiries and requests in a timely and professional manner

Support the day-to-day operations of the Service Excellence Team

Track and report on service metrics (response times resolution rates etc.)

Client Relationship Support

Assist with managing client accounts and maintaining up-to-date records

Help resolve client issues by coordinating with internal teams (billing onboarding etc.)

Contribute to a proactive support strategy by identifying common client needs

Process & Compliance Support

Help document and maintain internal procedures and compliance checklists

Ensure data handling complies with privacy and regulatory standards

Assist in identifying small inefficiencies or service gaps and propose improvements

Reporting & Admin

Compile regular reports on customer feedback support trends and performance indicators

Support team meetings with updates follow-ups and documentation

Maintain shared resources and coordinate internal communications as needed

Qualifications :

College diploma or bachelors degree in Business Administration or a related field

2 years in a customer service operations or administrative support role in a Telemarketing Environment.

Experience in the energy sector or B2B environment is an asset

Skills & Competencies :

Strong communication and interpersonal skills

Highly organized with strong attention to detail

Able to manage multiple tasks and prioritize effectively in a fast-paced setting

Familiarity with CRM systems Microsoft Office and data entry best practices

Team player with a customer-first mindset

Accessibility & Inclusion Matter to Us :

At ONIT we are dedicated to fostering diversity equity and inclusion believing that all employees play a role in upholding our values. We encourage individuals from various backgrounds perspectives and life experiences to join us in addressing the worlds toughest challenges. If you require accommodations during the application process please contact us at and we will be happy to assist you.

Required Experience :

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1