Customer Service & Sales Representative

Foundation Building Materials (FBM) is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation, quality, and customer satisfaction, FBM provides a wide range of construction products and services to contractors and builders. Based in California, FBM has more than 6,000+ Employees and 340+ Locations across the United States and Canada. FBM's Core Values of Safety First, Customer Driven, Valuing Our People, Integrity and the Pursuit of Excellence form the foundation for an excellent Customer experience that is recognized across the industry.

Position Overview

FBM is currently seeking a customer service sales representative. This position reports to the branch manager or operations manager and works closely with branch account managers.

Key Responsibilities

• Grow direct customer profitability (DCP) for all house accounts in assigned branch.
• Maintain and grow market share with new and existing customers and products.
• Help build a strong and evolving relationship between key accounts.
• Coordinate incoming and outgoing inventory including setting shipping schedules and negotiation with freight carriers to set freight rates.
• Execute other responsibilities as needed including customer visitation, warehouse work, quotations to customers, adherence to credit policy and purchasing support.
• Assist in all products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping.
• At discretion and guidance of manager, provide supervision of warehouse personnel, drivers, Administrative staff, and part time/temp labor.
• Participate in job tracking and follow-up as requested.
• Assist with administrative work as needed.
• Make phone calls to all current house accounts to help improve relationships.
• Follow up on sales in the office including some inside sales activity.
• Perform customer order entry, invoicing, cash sales in computer system and ensure correct procedures for all.
• Fax or mail submittals, material specs and pricing to the customer.
• Follow up on and close bids within guidelines.
• Comply with all Company requirements for accurate administrative reporting.
• Participate in all physical inventories.

Requirements

• Ability to uncover customer needs and assist in finding product benefits to satisfy customer needs.
• Thorough product and systems knowledge.
• Regular use of JDE system for the purpose of communicating within the company and to customers, entering orders, determining credit worthiness and developing quotes and pricing.
• Customer service oriented and strong telephone skills.
• Ability to handle several tasks at the same time and work well under pressure.
• Knowledge and use of basic selling skills.
• Forklift and driver certification as required.
• HS Diploma/GED required.
• After receipt of conditional offer of employment, must be able to pass drug screen.

Compensation

• Pay: $50,000-$60,000/per year.
• Starting rate of pay may vary based on factors including, but not limited to, location, education, training, and/or experience.
• Job type: Full time.

Foundation Building Materials is committed to providing equal employment opportunities to all individuals, including those with disabilities. In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we ensure reasonable accommodations are provided to enable qualified individuals with disabilities to perform the essential functions of their job. If you require an accommodation during the application process or while employed, please contact Human Resources for assistance.

Foundation Building Materials is an Equal Opportunity Employer. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetics, veteran status, or any other characteristic protected by federal, state, or local law.