Customer Service/Sales Representative

Proforce Personnel; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

A recognized Canadian fashion brand in Montreal is looking for a Customer Service / Sales Representative to manage client communications and support sales initiatives. The ideal candidate has notable experience in customer service or sales within the fashion industry, is bilingual in English and French, and possesses strong multitasking and communication skills. This role is an exciting opportunity to be part of a growing brand.

Qualifications

• Proven experience in customer service and/or sales, ideally within the fashion or apparel industry.
• Strong ability to multitask, prioritize, and work independently in a fast-paced environment.
• Excellent communication and interpersonal skills; able to interact effectively with customers and colleagues.
• Positive, enthusiastic, and solution-oriented mindset.
• Team player with a strong collaborative spirit.
• Fluent in English and French (spoken and written).

Responsibilities

• Manage a high volume of inbound and outbound calls and emails from wholesale and retail partners.
• Provide exceptional service by identifying client needs, resolving issues, and offering effective solutions.
• Support sales initiatives by building and maintaining strong client relationships.
• Coordinate with internal departments to ensure accurate and timely order processing.
• Deliver service with enthusiasm, professionalism, and a client-first attitude.

Skills

Customer service experience

Sales experience

Multitasking skills

Communication skills

Team collaboration

Bilingual (English and French)

Tools

MS Office (Excel)

Job description

A fast-paced and constantly growing womenswear manufacturer is seeking a Customer Service / Sales Representative to join its head office team in Montreal's West Island. This is an exciting opportunity to be part of a highly recognized Canadian fashion brand with international reach.

Responsibilities

• Manage a high volume of inbound and outbound calls and emails from wholesale and retail partners.
• Provide exceptional service by identifying client needs, resolving issues, and offering effective solutions.
• Support sales initiatives by building and maintaining strong client relationships.
• Coordinate with internal departments to ensure accurate and timely order processing.
• Deliver service with enthusiasm, professionalism, and a client-first attitude.

Qualifications

• Proven experience in customer service and/or sales, ideally within the fashion or apparel industry.
• Strong ability to multitask, prioritize, and work independently in a fast-paced environment.
• Excellent communication and interpersonal skills; able to interact effectively with customers and colleagues.
• Positive, enthusiastic, and solution-oriented mindset.
• Team player with a strong collaborative spirit.
• Fluent in English and French (spoken and written).
• Fashion industry experience is considered a strong asset.
• Proficiency with computers and MS Office (Excel required).