Customer Service Sales Associate

Kaizen Sales Agency; Ontario; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading sales and marketing firm in Ontario seeks a Customer Service Sales Associate to enhance customer experiences. This entry-level role involves identifying product opportunities, aiding in billing inquiries, and ensuring seamless service delivery in a supportive environment. Candidates should have an Associate Degree and prior customer service experience. Join us to make a difference in customer satisfaction while enjoying competitive compensation and growth opportunities.

Benefits

Ongoing training and career growth opportunities

Travel opportunities to industry events

Performance and retention bonuses

Qualifications

• Previous experience in customer service or sales.
• Excellent communication and interpersonal skills.
• Availability for full-time in-person work.

Responsibilities

• Identify upselling opportunities in customer interactions.
• Set up displays to attract customer attention.
• Assist with billing inquiries and payment processing.
• Coordinate with support teams to resolve issues.

Skills

Multitasking

Communication skills

Interpersonal skills

Time management

Positive demeanour

Education

Associate Degree in business or communications

Job description

We believe that exceptional customer service is essential for a successful business. As a Customer Service Sales Associate, you play a crucial role in shaping our customers' experience and satisfaction. You are the frontline ambassador of our company, entrusted with building positive relationships and ensuring that every interaction leaves a lasting impression. Your dedication to resolving inquiries, providing solutions, and delivering unparalleled service directly impacts our reputation and growth. Delivering excellence and making a difference in the lives of our valued customers every day is the main goal of our customer service team!

Responsibilities of the Customer Service Sales Associate :

• Identifying opportunities to suggest additional products or services that complement the customer's purchase
• Setting up displays and promotional materials to draw customer attention
• Highlighting premium products and promoting upgrades
• Assisting with billing inquiries and payment processing
• Ensuring seamless communication and service delivery
• Implementing company sales strategies in customer interactions
• Coordinating with sales, technical support, and other departments to resolve complex issues
• Adapting sales techniques to meet the needs of different customer segments

Requirements :

• Associate Degree in business, communications, or related fields
• Previous experience in customer service, sales, communications, or a similar field
• Proficiency in multitasking, prioritizing, and time management
• Excellent communication and interpersonal skills
• A friendly and positive demeanour
• Must be available Full-Time
• Must be comfortable working in person and willing to commute to our office every day

The Customer Service Sales Associates are rewarded with :

• Positive and supportive environment of inclusion and diversity
• Ongoing training and career growth opportunities within our organization
• Travel opportunities to attend industry events
• Competitive compensation package with performance and retention bonuses

Ready to channel your enthusiasm for customer service into a rewarding career opportunity? Apply today and join us in exceeding customer expectations!

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Marketing Services

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