Customer Service Reps / Sports Specialists - OnSite

Sutherland; Windsor; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global customer service provider in Windsor is seeking a Customer Service Specialist to enhance the experience of sports fans through various digital platforms. The ideal candidate must possess a high school diploma, experience in customer service, and a passion for sports. This full-time role includes competitive pay, training, and benefits, with advancement opportunities available.

Benefits

Competitive hourly rates

Paid training

Medical, dental, and vision benefits

Employee discounts

Health and Wellness programs

Qualifications

• Excellent communication skills in English (verbal and written).
• Strong critical thinking and problem-solving skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Provide exceptional service as a brand ambassador for customers.
• Create best-in-class experiences for fans.
• Educate fans on achieving their goals related to sports streaming.

Skills

Excellent English communication skills

Customer service experience

Strong knowledge of sports

Typing 30 words per minute

Problem-solving skills

Education

High school diploma or GED

Tools

Microsoft programs

Job description

As a specialist, you will provide exceptional service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere, and connect fans to the sports and games they love most. This includes supporting all aspects related to the customer's digital sports platforms via chat, SMS, email, web-form, social, voice, and self-service to provide superior fan experiences every day.

This will include:

1. Creating best-in-class experiences for all fans contacting us by demonstrating patience and acknowledging customer problems and issues.
2. Educating fans to help them accomplish their goals (streaming a game, creating a fantasy account, etc.) and talking sports while doing it.
3. Effectively using all available technology tools and resources to resolve fan inquiries.
4. Developing and maintaining a general knowledge of clients' products and services.

What we offer:

• Competitive hourly rates, paid training, and PTO. Be sure to ask about our Global Flexible Vacation Policy!
• Additional pay incentives, monthly rewards, and recognition programs.
• Medical, dental, and vision benefits.
• Advancement opportunities—80% of our frontline leaders have been promoted from within.
• Employee discounts.
• EAP & Health and Wellness programs, including a personal trainer dedicated to Sutherland.

Qualifications:

• High school diploma or GED.
• Ability to type 30 words per minute.
• 1 year of customer service experience.
• Excellent English communication skills (verbal and written), along with strong critical thinking and problem-solving skills.
• Efficient in website/digital navigation and interaction.
• Strong knowledge of and passion for sports.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced but remote environment.
• Proficient in Microsoft programs.

Additional Information:

IMPORTANT NOTE: This job is open only to residents of Canada, and you must be authorized to work in Canada to be considered for employment.

Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for close to 40 years. Recently re-certified as a Great Place to Work, we partner with some of the world's most known brands across various industries, including Banking & Financial Services, Insurance, Communications, Media & Entertainment, Healthcare, Retail & Consumer Packaged Goods, Technology, Travel, Transportation, Hospitality & Logistics, and Mortgage Services, helping them better support and serve their customers.

Remote Work: Employment Type: Full-time

Key Skills:

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Experience: 1 year or more

Vacancy: 1