Customer Service Representatives

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Resolve customer complaints and concerns in a fair and courteous manner
• Provide accurate and detailed information about our products and services
• Process customer orders, returns, and exchanges in accordance with company policies
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Maintain accurate records of customer interactions using our CRM system
• Identify and escalate complex customer issues to senior management or specialized teams
• Participate in ongoing training and development to improve customer service skills and product knowledge

Requirements:

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1-2 years of customer service experience; experience in a call center or retail environment a plus
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
• Strong problem-solving and conflict resolution skills
• Proficiency in CRM software and Microsoft Office applications
• Ability to work a flexible schedule, including evenings and weekends

Skills:

• Customer service and relations
• Communication and interpersonal skills
• Problem-solving and conflict resolution
• Time management and organization
• Adaptability and flexibility
• Product knowledge and technical skills