Customer Service Representatives

About Staffing Ltd.; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading staffing agency is seeking two exceptional Customer Service Representatives to join a finance client’s team in Calgary. Successful candidates must be self-motivated with strong troubleshooting skills and experience in customer service. This onsite role offers both full-time and part-time shifts with competitive pay.

Benefits

Health benefit package provided

RRSP matching program

Free parking

Qualifications

• Experience in a customer service position required.
• Tech support experience is an asset.
• Exceptional written communication skills.

Responsibilities

• Handle vendor and client relations over email, chat, and phone.
• Problem-solve and troubleshoot customer issues.
• Process payments and perform administrative tasks.

Skills

Strong analytical nature

Ability to work autonomously

Strong problem-solving skills

Education

High school diploma/equivalent

Post secondary in related field

Job description

Connecting you to Information Technology jobs in Calgary!

ABOUT STAFFINGrecruiters are Alberta’s experts in connecting candidates withInformation Technologyjobs. We focus on temporary, direct hire and temporary-to-direct hire placements in the corporate, industrial, management, and technical fields. We specialize in providing solutions for organizations that urgently need positions filled or that require confidentiality, which means you receive exclusive access to opportunities often unavailable anywhere else.

About Staffing’s recruitment specialists believe in a human-to-human approach to hiring. We read your resume, conduct person-to-person interviews, and make our matches to jobs based on what will benefit both the employee and the employer. As Master’s at Matching Culture , we can connect you with an extensive network of reputable employers. We evaluate each employer’s expectations, opportunities, and qualification and skill requirements, as well as their corporate culture. We use this information to do our best to place you in a position that aligns with your goals, motivations, personality, and values.

Job ID:42257

Job Type:Direct Hire

Category:Information Technology

One of our favourite SE Calgary clients, specializing in the finance industry, is seeking two rock starCustomer Service Representatives (CSR)to join their tight knit team. The current available shifts include a full time overnight shift (12AM – 8AM) and a part time evening shift (4PM – 12AM).

This role requires self-sufficient, self-motivated, and resourceful candidates who can think outside of the box with A-Z troubleshooting skills.

The ideal candidates will possess a good depth of knowledge and / or experience in customer service, ideally in a tech support or finance setting. They must be confident, analytical and resourceful in order to properly support clients, vendors and the rest of the customer service team.

Duties and Responsibilities:

The key job functions are:

• Handling vendor and client relations, over email, online chat, and phone
• Problem-solving and troubleshooting
• Handling tech support / customer service duties
• Responding to written inquiries in a professional manor
• Manually processing payments, transferring funds, and posting electronic payments
• Administrative tasks as needed

Education:

• High school diploma/equivalent
• Post secondary in related field (asset)

Qualifications:

• Valid driver’s license and reliable vehicle
• A satisfactory criminal record check is required
• A satisfactory credit check is required
• Exceptional written communication skills

Experience:

• Previous experience in a customer service position is required
• Previous experience in a tech support position is considered an asset

Skills:

• Strong analytical nature
• Ability to work autonomously
• Loyal, eager, and willing to learn and grow within the role
• Self-starter with strong problem-solving skills
• Strong task accuracy and ability to troubleshoot effectively

Base Salary:$17 – 20 per hour

• Salary is based off experience
• Health benefit package provided
• RRSP matching program
• Free parking

Work Hours:

• Full-time overnight shift: Sun – Thurs OR Tues – Sat (weekend availability required), 12:00AM – 8:00AM
• Part-time evening shift: Fri – Sun (weekend availability required), 4:00PM – 12:00AM

Remote Work:

• This position is not remote and required to be on-site.

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

The About Staffing Team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.

Equity. Diversity. Inclusion.At About Staffing EDI has always been a business priority and is continually upheld in our business practices. We accept applications from everyone, and pride ourselves on being an equal opportunity employer.

We are inclusive, we listen and treat others with respect and sincerity, no matter the visible or invisible differences. We are committed to fostering an environment where everyoneisheard and valued.You Be You—we insist.

More on About Staffing

Since 1996, About Staffing has been connecting exceptional candidates with Canada’s greatest employers from all industries and sectors. We take pride in making meaningful workplace connections and invite you to join the About Staffing community of professionals.

Frequently Asked Questions

What happens after I apply?

Our Recruitment Team will be notified once you have submitted your resume. They will review your resume against our current job postings. If you meet the employer’s requirements, a recruiter may be in touch to begin the recruitment process.

If you don’t hear from us, do not be alarmed. A recruiter will keep your resume on file for future opportunities. If and when a position vacancy becomes available and you meet the requirements, a recruiter will reach out to begin the recruitment process.

Please note we are only contacting applicants who meet the employer’s needs of the positions we are actively working on. We are constantly posting information technology jobs so check back with us regularly.

Please reference Job ID: 42257in your application.