Customer Service Representative - Work From Home

AO Globe Life - Nzube Justin Ejifugha; Saskatoon; Remote; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Representative to join their remote team. This role is perfect for someone who thrives in a client-focused environment and is passionate about delivering exceptional service. You will be responsible for resolving client inquiries, maintaining thorough documentation, and contributing to process improvements. With a commitment to professional growth, this position offers comprehensive training and a competitive compensation package. If you are self-directed and eager to make a difference in client relations, this opportunity is for you.

Benefits

Comprehensive training programs

Health, dental, and vision benefits

Opportunities for professional growth

Remote work arrangement

Qualifications

• Experience in a client service role with strong communication skills.
• Proficiency in relevant software applications for effective client support.

Responsibilities

• Provide expert client support via multiple communication channels.
• Maintain accurate client records and adhere to company policies.

Skills

Client Service Experience

Communication Skills

Analytical Skills

Problem-Solving Abilities

Time Management

Education

HLLQP License (willingness to obtain)

Tools

Customer Relationship Management Software

Job description

Job Title: Customer Service Representative

Location: Remote – Ontario, Alberta, Manitoba, Saskatchewan, British Columbia

Type: Full-Time

Organization Overview:

AO Globe Life seeks a highly professional and results-oriented Customer Service Representative to deliver exceptional service and enhance client relations. This is a remote position requiring a self-directed individual with a commitment to excellence.

Responsibilities:

• Provide expert client support via multiple communication channels.
• Efficiently resolve client inquiries and concerns in accordance with company standards.
• Maintain accurate and comprehensive client records and documentation.
• Adhere strictly to all company policies, procedures, and regulatory guidelines.
• Contribute to process improvement initiatives through constructive feedback and proactive participation.
• Educate clients on products and services with clarity and professionalism.

Compensation and Benefits:

• Remote work arrangement (Work From Home).
• Comprehensive training and professional development programs.
• Competitive weekly compensation package commensurate with experience.
• Comprehensive health, dental, and vision benefits package.
• Opportunities for professional growth and career advancement within the organization.

Qualifications:

• Demonstrated experience in a client service role.
• Excellent verbal and written communication skills, with a focus on clarity and professionalism.
• Proficiency in relevant software applications for customer relationship management and communication.
• Strong analytical and problem-solving abilities to address client needs effectively.
• Self-directed and highly organized work style with the ability to manage time and prioritize tasks efficiently in a remote environment.
• Willingness to obtain the HLLQP License; comprehensive support will be provided.
• Must be a resident of Canada.

Application Process:

Qualified candidates are invited to submit a detailed resume and a formal cover letter outlining their relevant experience and qualifications.

AO Globe Life is an equal opportunity employer committed to diversity and inclusion in the workplace.