Customer Service Representative (Work From Home)

AlgaeCal; Calgary; A distancia; CAD 47.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare package

Team events

Flexible holidays

Remote team building

Professional development

Descripción de la vacante

AlgaeCal is hiring a Bone Health Consultant to help customers on their wellness journey. You will listen, inform, and support through calls and email, guiding decisions and processing orders with care.

We offer a starting salary of $55,000 CAD, a comprehensive healthcare package, team events, flexible holidays, and remote team-building options. Calgary-based role with a culture focused on making a difference.

Formación

• Solid customer service background.
• Passion for natural health and helping others.
• Ability to build rapport and guide customers to informed decisions.
• Organized, humble and capable of multitasking across priorities.
• Open to feedback and focused on personal development.

Responsabilidades

• Act as a knowledge base for product and bone health inquiries.
• Listen actively and help customers make informed decisions.
• Support customers via email and phone across channels.
• Process orders and handle returns efficiently.
• Explain DEXA scan results to customers when needed.
• Update records of customer interactions and accounts.
• Perform administrative tasks to keep the team organized.

Conocimientos

Customer service

Communication

Active listening

Multitasking

Descripción del empleo

Career with a heart! If you like helping people, and you want to feel supported in your work –– this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones – and they’re scared they might break at any moment. But after talking with YOU, their fear will melt away.

We call our Customer Care Representatives – Bone Health Consultants – and a typical day might include:

• Acting as a knowledge base for customers’ inquiries with respect to our products and their bone health
• Actively listening to customers and providing them with everything they need to make an informed decision about AlgaeCal.
• Supporting our customers through a variety of mediums (email, phone).
• Processing orders and returns for customers.
• Helping customers understand the results of their DEXA bone scans.
• Updating the records of customer interactions, processing customer accounts, and filing documents. So yes, you’ll need to enjoy administrative tasks to thrive in this role.
• But most importantly, setting our customers up for MAXIMUM SUCCESS

This opportunity is tailor-made for you if:

You’ve got a solid customer service background. You are passionate about natural health. You are an expert at building a rapport with customers and devoted to helping people find that aha moment – where they go from despair to hope. You’re organized. You’re humble. You think critically and creatively. You love to support and inspire others. You don’t just accept feedback – you WANT feedback, because you’re hungry to be better than you were yesterday. You’re also a brilliant multi-tasker who can effortlessly shift between a variety of priorities.

So if you want to work with some of the nicest people you’ll ever meet. And you want to feel good about making a difference in the world –– all while learning about natural health and working in a well organized and supportive workplace ––

And BTW… some of our senior executives started out in this role –– so if you’ve got the talent, there’s no telling where this job might take you :)

To best service our clients, our Customer Success Centre is open 7 days per week until 5pm PST. Work schedules consist of five consecutive days and will be tailored to meet the business's needs. That said, we want to make your new role as conducive to your life and so your schedule will rarely change, however successful applicants must be flexible to work the needed fixed schedule.

• Example shift rotation: Sunday to Thursday or Tuesday to Saturday.
• This role requires availability for one weekend day.

You’ll also enjoy the following benefits:

• $55,000 starting salary with the opportunity to increase rapidly as training targets are met.
• A generous healthcare package
• Monthly team events and activities
• Flexible Stat Holidays with the option to bank days for later use
• Remote team building opportunities (Coffee Chats!)
• Supported professional development and continued learning through training and coaching.

And above all, you’ll join a team that you’ll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people’s lives as possible. But we know how to have fun and reward ourselves too.

You should know this…

AlgaeCal is a hyper-growth company, which means that the role is always evolving as the company grows. We are not a typical ‘transactional’ thinking company. We are a heart-based company where people come first. In order to be successful here, you will need to have this mindset, work smart, hard, and embrace everything that is offered.

Applications submitted without a resume and cover letter will be unsuccessful.

For more information about us, please visit our website.