Customer Service Representative - Work From Home

Spade Recruiting; Alberta; Remote; CAD 30,000 - 60,000; Full time

Job summary

A client-focused recruitment firm in Alberta is seeking enthusiastic, self-driven individuals for a customer service position. The role involves distributing benefit materials and managing client inquiries while working from home. Full training is provided, along with competitive compensation and career advancement opportunities. This position promotes a healthy work-life balance and offers full benefits after three months.

Benefits

Full training provided

100% work from home

Competitive compensation

Paid weekly along with earned bonuses

Career advancement opportunities

Full benefits after 3 months

Values a healthy work-life balance

Responsibilities

• Distribute all benefit enrollment materials and determine eligibility.
• Handle incoming customer service calls.
• Dispatch incoming customer phone calls.
• Accept customer calls and return customer inquiries.
• Respond to client requests for coverage while representing their best interests.
• Create and explain individualized policies via our Needs Analysis system.
• Work and learn from management teams to stay up-to-date on new products, services, and policies.

Job description

We’re looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day, providing outstanding service and product knowledge.

Duties :

1. Distribute all benefit enrollment materials and determine eligibility.
2. Handle incoming customer service calls.
3. Dispatch incoming customer phone calls.
4. Accept customer calls and return customer inquiries.
5. Respond to client requests for coverage while representing their best interests.
6. Create and explain individualized policies via our Needs Analysis system.
7. Work and learn from management teams to stay up-to-date on new products, services, and policies.

Job Benefits :

• Full training provided.
• 100% work from home.
• Competitive compensation.
• Paid weekly along with earned bonuses.
• Career advancement opportunities.
• Full benefits after 3 months.
• Values a healthy work-life balance.