Customer Service Representative with ERP experience - French / English

Solventum Corporation; London; Remote; CAD 45,000 - 65,000; Full time

Job summary

A leading company in healthcare solutions is looking for a Customer Service Representative in Ontario. You will manage customer inquiries and orders while working collaboratively with various teams. This role requires a strong background in customer service, especially in healthcare, and experience with ERP systems. Solventum provides a dynamic environment designed to support your professional growth and success.

Benefits

Healthcare Benefits

Competitive Salary

Flexible Work Environment

Qualifications

• Minimum of 2 years of customer service experience in various environments.
• Healthcare customer service experience preferred.
• Experience with ERP systems required.

Responsibilities

• Handle order entry, status inquiries, and complaints.
• Communicate professionally with customers and internal staff.
• Manage the customer order process from entry to delivery.

Skills

Customer Service

Problem Solving

Communication

ERP Experience

Conflict Resolution

Education

Bachelor's Degree

High School Diploma

Job description

Customer Service Representative with ERP experience - French / English

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here : https : / / www.solventum.com / en-us / home / legal / website-privacy-statement / applicant-privacy / continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description

Customer Service Representative (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Customer Service Representative, You Will Have The Opportunity To Tap Into Your Curiosity And Collaborate With Some Of The Most Innovative And Diverse People Around The World. Here, You Will Make An Impact By

• Handles Order entry, order status, product info inquiry, complaints, pricing, shipping and inventory requests and issues
• Communicates clearly and professionally with external customers and internal Soventum personnel by telephone and / or written correspondence
• Worklist management including raising internal tickets to address issues / concerns with order management, shipping / tracking, product inquiries and pricing / invoicing
• Systematic problem solving in regard to material information records and master data monitoring
• Managing the customer order process from entry to delivery
• Develops and leads improvements and / or solutions to work processes and tools
• Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues

Your Skills And Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications :

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution AND 2 (two) years of customer service experience in a private, public, government or military environment
• HS Diploma AND 6 (six) years of customer service experience in a private, public, government or military environment

In addition to the above requirements, the following are also required :

• Previous / current Healthcare Customer Service Experience
• ERP system experience required

Additional qualifications that could help you succeed even further in this role include :

• Experienced with cross-functional project leadership preferred.
• Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers.
• Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems.

Work location : Remote

Travel : May include up to 5% Domestic

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note : your application may not be considered if you do not provide your education and work history, either by : 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the

terms.

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