Customer Service Representative - Vancouver

Keolis North America; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A transportation company in Vancouver is seeking a Customer Service Representative to assist travelers. You will greet customers, manage ticket bookings, process payments, and support with inquiries, ensuring a smooth travel experience. Ideal candidates will possess strong communication skills and a friendly attitude. This full-time role offers flexible scheduling and various employee perks.

Benefits

Employer-paid parking

Discounted travel

Employee Assistance Program (EAP)

Qualifications

• Strong verbal communication skills.
• Quick learner with great attention to detail.
• Employment is contingent upon receiving a favorable background check.

Responsibilities

• Greet and assist customers in person, over the phone, or online.
• Book, change, and cancel ticket reservations.
• Process payments and booking transactions.

Skills

Friendly, service-first attitude

Strong verbal communication skills

Solid problem-solving abilities

Attention to detail

Proficient with Microsoft Office

Job description

Customer Service Representative - Full Time
Pacific Central Station, Vancouver, BC
Full-Time Opportunity| Days, evenings, and weekend shifts | $18.00/hr

Step into a role that moves people—with EBus, every journey begins with you.
Picture yourself as the welcoming smile a traveler sees before setting off to visit family, start a new chapter, or discover a new destination. As a customer service representative with EBus in Vancouver, you’ll be the friendly guide who answers questions and ensures every passenger’s journey is as smooth and stress-free as possible. You won’t just be behind a counter; you’ll be part of the moments that help people connect across BC and Alberta. At EBus, proudly part of the Keolis Canada family, we’re not just about moving people - we’re about creating travel experiences that feel easy and welcoming every step of the way.

What You’ll Do:

• Greet and assist customers in person, over the phone, or online
• Book, change, and cancel ticket reservations
• Process payments and booking transactions
• Support customers with our online booking system
• Help with check-in, luggage storage, and boarding
• Answer inquiries with kindness and accuracy
• Keep the ticket office organized and stocked
• Perform light cleaning and basic administrative tasks

What We’re Looking For:

• A friendly, service-first attitude
• Strong verbal communication skills
• Solid problem-solving and decision-making abilities
• Quick learner with great attention to detail
• Proficient with Microsoft Office and comfortable using a computer
• Reliable team player who works well independently as well as with a team
• Employment is contingent upon receiving a favorable background check
• Certified in First Aid training is considered an asset
• Relevant job experience is considered an asset

Why Work For Us?

• Employer-paid parking
• Discounted travel on our luxury motorcoaches
• Access to an Employee Assistance Program (EAP) for wellness and support
• A role that supports work-life balance with flexible scheduling and a welcoming team

About Keolis: Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating every mode from commuter trains and automated metros to shared bicycles. The almost 1,857 employees of Keolis Canada operate light rail vehicles, urban buses, intercity coaches and airport shuttles. For over 12M passengers a year, they make reaching their destination a safe, reliable and pleasant experience.