Customer Service Representative – Uniban Canada

Driven Brands Inc.; Peterborough; On-site; CAD 35,000 - 45,000; Full time

Job summary

Driven Brands Inc. is seeking a Customer Service Representative for Uniban Canada in Peterborough, Ontario. The successful candidate will assist customers, create estimates, answer inquiries, and maintain service quality. Ideal applicants should possess strong communication skills and customer service experience, contributing to a positive customer experience in a dynamic automotive service environment.

Qualifications

• Must have a positive attitude and customer service mindset.
• Must have basic computer skills.
• Must have strong communication skills.
• Prior phone or call center experience is a plus.

Responsibilities

• Intake and assist walk-ins, appointments, and returning customers.
• Create estimates, price quotes, and invoices for auto work.
• Answer phones and return customer calls.
• Assist Manager with daily parts returns.
• Ensure accuracy when ordering parts.
• Input documentation on all calls and follow-up with callers as needed.
• Confirm all mobile jobs parts and materials before dispatching drivers.
• Open new accounts and service existing accounts.
• Maintain a professional appearance and positive attitude.

Skills

Customer service mindset

Basic computer skills

Strong communication skills

Job description

Customer Service Representative – Uniban Canada

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Customer Service Representative – Uniban Canada

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Company : Driven Brands

Driven Brands , headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive services, including paint, collision, glass, vehicle repair, oil change, maintenance, and car wash. Driven Brands is the parent company of some of North America’s leading automotive service businesses including Take 5 Oil Change , Meineke Car Care Centers , Maaco , 1-800-Radiator & A / C , Auto Glass Now , and CARSTAR . Driven Brands has approximately 4,800 locations across the United States and 13 other countries, and services tens of millions of vehicles annually.

Job Description

Uniban Canada, a part of the Driven Brands family of automotive aftermarket franchise brands, is a leading technology-based provider of automotive glass repair, replacement and ADAS calibration services for vehicle owners, fleets and insurance carriers. Founded in 1977, Uniban Canada also offers technology-enabled glass claims management services for insurance carriers.

Uniban Canada today has the largest network of installers with more than 320 service centres and 300 mobile units. Our network of franchises, banners, and authorized agents is connected by the corporate objectives and the shared values of customer satisfaction and superior customer experience.

Specific Responsibilities Include

• Intake and assist walk-ins, appointments, and returning customers
• Create estimates, price quotes, and invoices for auto work
• Answer phones and return customer calls
• Assist Manager with daily parts returns
• Ensure accuracy when ordering parts
• Input documentation on all calls and follow-up with callers as needed
• Confirm all mobile jobs parts and materials before dispatching drivers
• Open new accounts and service existing accounts
• Maintain a professional appearance and positive attitude

Requirements

• Must have a positive attitude and customer service mindset
• Must have basic computer skills
• Must have strong communication skills
• Prior phone or call center experience is a plus

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Retail

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Customer Service Representative • Peterborough, ON, Canada