Customer Service Representative Underground Media & Design

McMasters Student Union; Hamilton; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. This role involves providing exceptional service to clients in a fast-paced media and design environment. You will be responsible for opening and closing duties, assisting clients over the counter, and managing daily billing tasks. Ideal candidates will possess strong verbal communication and organizational skills, along with a background in customer service. Join a vibrant community focused on delivering quality print products and self-serve options to students and faculty. If you're friendly, organized, and thrive in a busy setting, this opportunity is perfect for you!

Qualifications

• Experience in cash handling preferred.
• Background in customer service oriented industry considered an asset.

Responsibilities

• Responsible for opening and closing duties and assisting clients.
• Perform daily billing duties and assist with print production work.

Skills

Verbal Communication

Organizational Skills

Customer Service

Problem-Solving

Multi-tasking

Tools

Computerized POS System

Digital Printers/Copiers

Windows-based Computers

Debit/Credit Machines

Job description

Please note this posting closes Tuesday, May 20 at 11:59pm (EDT).

Underground Media & Design

We are a full-service media, design & print shop located in the basement of the McMaster Students Centre. We offer a wide range of affordable print products as well as self-serve options to the students, staff & faculty of McMaster and the broader Hamilton community.

The Customer Service Representative is responsible for opening and closing duties, assisting clients over the counter, answering phones, performing daily billing duties as well as assisting with print production work.

Knowledge, Skills and Abilities

• Skills in verbal communication required to deal with customers and others within the organization
• Organizational skills an asset
• Background in customer service oriented industry considered an asset

Effort & Responsibility

• Must be courteous, friendly, and organized.
• Able to problem-solve and deal with a wide-range of clientele.
• Responsible for dealing with varying amounts of cash.
• Ability to multi-task.

Working Conditions

• Fast-paced environment with many high peaks in client volume. Can be noisy and hectic at times.
• Standing for the majority of a shift is to be expected.
• High activity levels or extra training may require customer service representatives to work more than their scheduled weekly hours.
• Frequent lifting including heavy objects, such as boxes of paper and final printed products.

Training and Experience

• Experience in cash handling preferred.
• Experience in a retail/customer service environment also preferred.

Equipment

• Computerized POS system
• Digital black and white printers/copiers
• Digital colour printers/copiers
• Power cutting & trimming machines
• Electric staplers
• Scoring machine
• Spiral binding machine
• Calculator
• Windows-based computers
• Debit/credit machines

For a full list of duties and responsibilities, please download the full job description

Term: Sept - April 30

Hours: Variable Hours

Remuneration: A - $17.35 per hour

We thank all applicants for their interest and effort in applying for the position, and advise that only those candidates selected for interviews will be contacted.

The McMaster Students Union (MSU) is strongly committed to employment equity within its community and to recruiting a diverse staff. The MSU encourages applications from all qualified candidates including women, persons with disabilities, First Nations, Métis and Inuit persons, members of racialized communities and 2SLGBTQIA-identified persons. If you require any form of accommodation throughout the recruitment and selection process, please contact the Director of Human Resources by email at [e-mail]. Please note that the MSU is an independently incorporated students’ union operating within the McMaster University community; this is not a McMaster University position.