Customer Service Representative (temporary, 18 months)

Lantic, Inc.; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

Lantic, a leading company in natural sweetener solutions, is seeking a Customer Service Representative for an 18-month temporary position at their Montreal facility. The role includes ensuring customer satisfaction, processing orders, and collaborating with various departments, making it ideal for a candidate passionate about customer support in a dynamic work environment.

Benefits

Competitive compensation and benefits package

Employee share purchase plan

Opportunities for career pathing and personal growth

Wellness-focused flexible work environment

Qualifications

• 1-3 years of experience in the customer service role.
• Bilingual in English/French for effective communication.
• Experience in a consumer packaged goods (CPG) company is an asset.

Responsibilities

• Receive and process customer purchase orders.
• Verify invoices and work with accounts receivable.
• Provide technical support for complaints.

Skills

Organizational skills

Teamwork

Communication

Tools

Excel

MS Office

Navision

Job description

Customer Service Representative (temporary, 18 months)

Lantic Inc., Montreal, Quebec, Canada

Job Description

Posted Monday, June 23, 2025 at 4:00 AM

WHY JOIN LANTIC?

• It's simple: we strive to be a great company to partner with, work for and invest in, offering best-in-class portfolio of natural sweetener solutions.
• With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and long-term business partnerships.
• We stand proud of our heritage, and as we grow, we are also committed to continuously improving to meet the evolving needs of consumers and customers in a dynamic industry.

WHAT'S IN IT FOR YOU?

By joining the Lantic Team, you will:

• Join a dynamic, inclusive, and passionate team.
• Enjoy a wide range of perks, including:
• Competitive compensation and comprehensive benefits package
• Employee share purchase plan
• Opportunities for career pathing and personal growth
• Wellness-focused flexible work environment to help you balance both work and like, and much more!

JOB SUMMARY:

Lantic is currently recruiting for the temporary, 18-month position of Customer Service Representative based at our Montreal facility. The position reports to the Customer Service Manager . The Customer Service Representative will be responsible of ensuring customer satisfaction with the products and services. The incumbent will also be in charge of receiving, processing and modifying orders.

RESPONSIBILITIES:

• Be responsible for receiving customer P.O.s;
• Process and modify orders in systems;
• Process credits and debits on customer accounts when needed;
• Ensure that all relevant information is communicated to the Planning Department and Sales Director;
• Verify invoices and work cooperatively with the accounts receivable department to complete the invoicing process
• Work with Sales and Marketing to ensure that customer files and item cards are always maintained and up to date;
• Provide technical support for complaints and quality assurance information;
• Provide support to the National Customer Service Manager and other CSRs;
• Assist with any other related tasks.

QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED:

• Minimum one (1) to three (3) years of experience in a similar position;
• Experience in a CPG company (an asset);
• Knowledge of English/French (spoken and written) in order to be able to communicate with both of our English and French sites;
• Proficient in Excel and MS Office;
• Knowledge of Navision (an asset);
• Good organizational skills and ability to manage high volume of work;
• Flexible and cooperative;
• Team player with good communication skills.

BENEFITS OVERVIEW:

Benefits packages may depend on geographic location, employee status and position.

If you have any technical difficulties or issues applying, please contact [e-mail].