Customer Service Representative (Temporary)

Pacific Northern Gas Ltd.; Terrace; On-site; CAD 30,000 - 60,000; Full time

Job summary

Pacific Northern Gas Ltd. is seeking a dedicated Customer Service Representative in Terrace, BC. The role involves handling customer inquiries, processing information and invoices, and maintaining records for gas services. Candidates should possess Grade 12 education and be proficient in Microsoft Office. This position promotes an inclusive workplace culture, making it an ideal opportunity for those looking to contribute positively to the energy industry.

Benefits

Employee Referral Program

Qualifications

• Grade 12 education required.
• Proficient in MS Word, Outlook, and intermediate level in Excel.
• Good verbal and written communication skills.

Responsibilities

• Answer phones and respond to customer inquiries.
• Process and maintain records and invoices.
• Investigate billing errors and provide support to field staff.

Skills

Communication

Customer Service

Attention to Detail

Education

Grade 12 education

Tools

MS Word

MS Outlook

Excel

Job description

Customer Service Representative (Temporary)

Job Category: Customer Relations

Requisition Number: CUSTO001513

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• Full-Time

Locations

Showing 1 location

Pacific Northern Gas
Terrace, BC, CAN

Description

Pacific Northern Gas Ltd. (PNG), a subsidiary of TriSummit Utilities Inc., owns and operates natural gas processing, transmission and distribution systems in British Columbia’s lower Peace, west central, and north coast regions. PNG’s western transmission system extends from the Enbridge gas transmission system north of Prince George and along the Highway 16 corridor to Terrace and then onto the port communities of Kitimat and Prince Rupert, providing gas transportation and service to twelve communities and a number of industrial facilities. In the Province’s northeast, Pacific Northern Gas (N.E.) Ltd., a subsidiary of PNG, provides gas processing, transmission and distribution service in the Dawson Creek, Fort St. John and Tumbler Ridge areas.

PNG's Customer Care department has an opening for a Customer Service Representative in Terrace, BC.

Wage Rate:

• $35.86 an hour as per collective agreement.

What You Will Do:

• Answer phones and respond to customer inquiries, complaints and emergency calls.
• Receive, dispatch and distribute mail, parcels, courier packages and faxes.
• Maintain information on employee availability and monitor base station radio. Dispatch personnel as required.
• Collect and process information in order to final, transfer or establish a new or existing service or customer.
• Process service line and miscellaneous invoices reconcile accounts and maintain records.
• Process and data enter payments and prepare daily bank deposit.
• Process payment reversals, misapplied payments, and inactive account credit balances.
• Prepare accounts for collections, process funds received and maintain records of delinquent accounts.
• Review and follow up on active delinquent accounts for notice of disconnection.
• Create process and close service orders as required.
• Identify, investigate and correct billing errors and rejected transactions.
• Investigate meter exceptions and process adjustments and scheduled upload and download of meter reading files.
• Maintain meter reading management system and provide support to field staff.
• Assist with systems upgrading and verification and process improvements as required.
• Assist in problem identification, resolution and database maintenance.
• Create or assist in the development of reports and run as required.
• Data enter and assist with tracking manually billed customer invoices.
• Provide backup for Meter Records and assist other employees as required.
• Order and maintain Office inventory.
• Perform other general office functions as assigned.

What You Will Need to Succeed:

• Grade 12 education.
• Proficient in the use of MS Word and Outlook and must function at a minimum of an intermediate level of Excel. Advanced knowledge of Excel is considered an asset.
• Basic knowledge of accounting fundamentals.
• Minimum typing speed of 40 wpm and the ability to use standard office equipment.
• A proven ability to deal effectively with customers.
• Good verbal and written communication skills.

Inclusive Workplace:

At PNG, we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.

Ready to Join Us?

If you are eager to be a part of our team and make a difference in the energy industry, please submit your resume in confidence through our career page . We look forward to receiving your application!

This position is within our bargaining unit (IBEW)

This position is eligible for the Employee Referral Program.