Customer Service Representative (T)

Nutrien; Alberta; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading agricultural solutions provider is seeking a Customer Service Representative in Penhold, Alberta. The role involves responding to customer inquiries, managing accounts receivable, and supporting the branch team. The ideal candidate will have customer service experience, be proficient in Microsoft Office, and possess a valid Canadian driver's license. Join us in our mission to feed the future while working in a culture of care.

Qualifications

• 1+ years of customer service experience.
• Must possess a valid Canadian driver’s license.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Previous SAP experience is an asset.

Responsibilities

• Monitor accounts receivable, accounts payable, and credit limits.
• Reconcile cheque and credit card payments daily.
• Print Daily Reports including the End of Day Report.
• Maintain confidential office records and files.
• Complete administrative correspondence.
• Assist with inventory control and receiving shipments.
• Champion Nutrien’s culture of care and comply with standards.

Skills

Customer service experience

Microsoft Office

Valid Canadian driver’s license

Tools

SAP

Job description

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results.

When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.

Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; ProvenSeed and Dyna-GroSeed; as well as financial, custom application and precision ag services.

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions.

Reporting to the Branch Manager, the Customer Service Representative is accountable to respond to customer inquiries, marketing credit products and services, and supporting the branch team in a professional and courteous manner. This position is in Penhold, AB.

What You Will Do

• Under the direction of the Branch Manager and/or Assistant Manager, monitors accounts receivable, accounts payable, and credit limits.
• Reconciles cheque and credit card payments daily. Receives and posts payments to customer accounts – while ensuring 100% accuracy.
• Prints Daily Reports as required under Policy and Procedures including the “End of Day Report” and “Payments Listing”.
• Maintains confidential office records and files covering daily transactions made at the facility that includes customer invoices, stock transfers, and shipment notices.
• Completes administrative correspondence.
• Assists with inventory control and receiving shipments of supplies and/or inventory.
• Champion Nutrien’s culture of care and comply with Nutrien, industry regulatory, and EH&S standards.

What You Will Bring

• 1+ years of customer service experience.
• Must possess a valid Canadian driver’s license.
• Microsoft Office (Word, Excel, PowerPoint).
• Previous SAP experience, an asset.

Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien