customer service representative supervisor

Employment and Social Development Canada; Brantford; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company is looking for a Customer Service Representative Supervisor. This permanent, full-time role requires overseeing staff, conducting training, and ensuring service delivery in a fast-paced environment. Candidates must have a College/CEGEP education and 1-2 years of experience in a supervisory position.

Qualifications

• 1 to 2 years of supervisory experience is required.

Responsibilities

• Examine and verify the accuracy of work.
• Identify workers' training needs.
• Train staff/workers in job duties and safety procedures.
• Conduct performance reviews.
• Recruit and hire staff.

Skills

Client focus

Dependability

Efficient interpersonal skills

Initiative

Organized

Reliability

Team player

Education

College/CEGEP

Job description

customer service representative supervisor

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Job details

customer service representative supervisor

Posted onJune 21, 2025 by Employer details Kenan Courier and Logistics

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Job details

Education: College/CEGEP. Tasks: Examine and verify the accuracy of work . Identify workers' training needs. Train staff/workers in job duties, safety procedures and company policies. Conduct performance reviews. Perform same duties as workers supervised. Recruit and hire staff. Co-ordinate, assign and review work. Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery. Requisition materials and supplies. Work conditions and physical capabilities: Fast-paced environment. Tight deadlines. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Initiative. Organized. Reliability. Team player. Experience: 1 year to less than 2 years.

• Location Brantford , ON N3S 7R5
• Workplace information On site
• Salary $ 30.00 HOUR hourly / 35 hours per week
• Terms of employment Permanent employment Full time
• Starts as soon as possible
• vacancies 1 vacancy
• Source Job Bank #3336658

• Brantford, ON

Overview

Languages

English

Education

• College/CEGEP

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Examine and verify the accuracy of work
• Identify workers’ training needs
• Train staff/workers in job duties, safety procedures and company policies
• Conduct performance reviews
• Perform same duties as workers supervised
• Recruit and hire staff
• Co-ordinate, assign and review work
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Initiative
• Organized
• Reliability
• Team player

Who can apply for this job?

You can apply if you are:

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-07-21

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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