Customer Service Representative, Star Mechanical

Star Mechanical; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to enhance customer satisfaction through effective communication and problem-solving. In this dynamic role, you will be the first point of contact for customers, addressing inquiries related to HVAC services, scheduling appointments, and ensuring a smooth customer experience. This position offers a collaborative environment where your organizational skills and attention to detail will shine. Join a team that values trust, teamwork, and customer-centric service while enjoying competitive compensation and benefits.

Benefits

Competitive Compensation

Company Matching RRSP/DPSP

Employee Home Purchase Program

Employee Discounts

Qualifications

• 1+ year of customer service experience required.
• Proficiency in Microsoft Office programs is essential.

Responsibilities

• Answer customer inquiries via phone, email, and in-person.
• Schedule service appointments and manage customer accounts.

Skills

Customer Service

Communication

Time Management

Active Listening

Detail Orientation

Education

High School Diploma

Tools

Microsoft Office

Job description

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Title: Customer Service Representative

Location: 13835 164 St NW, Edmonton

At Star Mechanical, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

Job Overview

Reporting to the Supervisor, Operations, as the Customer Service Representative, you are the first point of contact for customers needing help with heating, ventilation, and air conditioning services, as well as handling inquiries, scheduling appointments, and ensuring customer satisfaction.

Your Day-to-day Responsibilities Will Include

• Answering phone calls, emails, and in-person inquiries from customers and listening to customers’ questions, needs and concerns and providing accurate information and solutions, and recommending appropriate products or services. Following up with customers to ensure satisfaction with services or products.
• Addressing customer concerns proactively and resolving issues efficiently. Handling customer complaints and returns in a professional and timely manner.
• Scheduling service appointments and coordinating with technicians.
• Maintaining accurate records of customer interactions, orders, and service history.
• Managing customer accounts and ensuring accurate billing and payment processing.
• Promoting and selling HVAC equipment and solutions to customers and identifying opportunities to upsell or cross-sell related products and services.
• Communicating effectively with customers, technicians, and other team members.
• Ensuring clear and concise communication to avoid misunderstandings.
• Exceeding customer expectations and ensuring a positive customer experience.
  
  

As our ideal candidate, you are…

• Organized; you effectively manage your time while balancing multiple priorities.
• A strong communicator; you clearly express your thoughts in conversation and in written communication.
• An active listener; you seek to understand and listen to others in a non-judgmental way.
• Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.
• A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.
  
  

Essential Requirements

• High School Diploma, or equivalent.
• Minimum 1 year of customer service and/or administrative related experience.
• Satisfactory verification of criminal record check.
• Proficient in Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint).
  
  

Preferred Qualifications

• Prior experience working in the Construction and Homebuilding industry is considered an asset.
• A basic understanding of HVAC systems and terminology and the ability to explain technical details to customers is preferred.
  
  

What We Value

• Creating trusting and successful working relationships.
• Setting clear, measurable and achievable goals.
• Cooperating with team members in an open, positive and respectful manner.
• Staying current with technical job skills.
• Taking responsibility for the outcomes of decisions and actions.
  
  

Work Conditions

You primarily work in an office setting during regular business hours. Overtime may occasionally be required.

About Us

Star Mechanical is an independent, wholly owned division of Qualico. The company serves the Edmonton and surrounding area with premium plumbing and heating installation, repair and replacement services. To learn more, click here

Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reasons to come to work every day.

Closing Date: May 16, 2025

#starmechanical

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction

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