Customer Service Representative - Speedy Glass

Belron Canada inc; Penticton; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Representative to enhance customer experiences in a fast-paced environment. This role offers a unique opportunity to work with sophisticated equipment while collaborating with a supportive team. You will be the key to ensuring smooth operations and customer satisfaction, making a tangible impact on both the service center and the customers' day. With a focus on work-life balance and career advancement, this position is perfect for those looking to grow in a vibrant and inclusive workplace. Join a company that values your contributions and invest in your future.

Benefits

Benefits starting from day one

Pension plan with matching options

Opportunities for advancement

Work-life balance

On-the-job training

Qualifications

• No formal education required; on-the-job training provided.
• Valid Class 5 driver's license is necessary.

Responsibilities

• Complete administration tasks to keep the Service Centre running smoothly.
• Delight customers by vacuuming vehicle interiors and assisting with small windshield repairs.
• Work with insurance partners to help customers get the best value.

Skills

Customer Relationship Management

Problem Solving

Communication Skills

Team Collaboration

Education

On-the-job training

Job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax, we take this seriously, which is why we invest tirelessly in developing our people to realize their full potential.

We welcome applications from everyone and are firmly committed to diversity, equity, and inclusion in the workplace. We take pride in ensuring every member of our team feels empowered.

Ready to tap into your best and drive your career forward?

Automotive glass technology is helping transform how we experience the road. At Belron Canada, we invest in developing, certifying, and advancing an elite force of highly trained technicians.

If you want an exciting career working with sophisticated equipment alongside experts in the field, we’d love to hear from you. We welcome applications from everyone and are committed to diversity, equity, and inclusion, ensuring every team member feels empowered.

You are the person who sets the tone for the customer’s experience. As a Customer Service Representative, you will create ease in a fast-paced, action-oriented role. You will enjoy working both administratively and with the public, acting as the glue that makes things run seamlessly. You will collaborate with a supportive team to solve problems.

If you seek stimulating work that makes an impact, this is the perfect place to start your career.

Your role at a glance:

Your role is to take pride in owning the customer’s experience and ensuring a positive impact on their day.

You will continue to make a difference by:

• Completing administration tasks to keep the Service Centre running smoothly.
• Adding value to the customer and identifying opportunities to boost store performance.
• Working with insurance partners to help customers get the best value.
• Delighting customers by vacuuming vehicle interiors, cleaning windows, and assisting with small windshield repairs (our tools are easy to use!).
• Shuttling vehicles to and from the repair shop.

Who you are:

• You value building relationships with customers and teammates.
• You have experience helping people in retail, hospitality, or tourism.
• No formal education is required; we provide on-the-job training!
• You have a valid Class 5 driver’s license and can work at different Belron Canada locations within your area.

Why Belron Canada will bring out your best:

• You will see the results of your work and have opportunities to try new things.
• Forget unpredictable schedules and long hours—we respect your work-life balance.
• Our benefits and pension start from day one.
• As a growing organization, we offer opportunities for advancement, training, and skill development.

Range of pay for a Customer Service Representative is between $22.50 - $26.00 per hour.

Compensation varies based on skills, qualifications, experience, and location. Benefits are offered upon hire, and a pension plan (with matching options) is available after 3 months.

We believe genuine care makes a real difference in customer experience and in our team members’ careers.

Belron Canada is part of the Belron International family, a global leader in auto glass repair, replacement, and digital camera calibration. We operate over 325 service centres, 2 distribution centres, and 26 warehouses across 10 provinces, with over 1,200 employees.

Our pursuit of excellence drives us to provide sustainable, world-class care for our communities and the climate.

If you value your career as much as we value our employees and customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!