Enable job alerts via email!

Customer Service Representative- Seasonal

Support Services Group

Nova Scotia

On-site

CAD 35,000 - 45,000

Full time

29 days ago

Job summary

A customer service company in Nova Scotia is seeking an experienced Call Center Representative. You will be crucial in connecting with clients, ensuring efficient solutions to their inquiries and maintaining excellent service quality. The ideal candidate possesses exceptional customer service skills, a high school diploma, and proficiency with CRM and office software. This role is essential for building trust and relationships with customers.

Qualifications

  • Previous experience in a customer service role, preferably as a Call Center Representative.
  • Exceptional customer service and verbal communication skills.
  • Proficiency with computers, particularly CRM software.

Responsibilities

  • Handle inbound and outbound client calls in a timely manner.
  • Respond to customer needs efficiently and accurately.
  • Build relationships with customers based on trust.

Skills

Customer service skills
Organizational skills
Multitasking
Verbal communication
Critical thinking
Bilingual

Education

High school diploma/GED

Tools

CRM software
Microsoft Office Suite
Job description
About the Call Center Representative Position

We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Representative Responsibilities
  • Handle inbound and outbound client calls in a timely manner
  • Follow company’s call center scripts
  • Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
  • Work with the client to verify or clarify information
  • Diffuse angry or upset clients as needed
  • Build relationships with customers based on trust and reliability
  • Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
  • Make sales or recommend additional services and products to customers
  • Attend all necessary training as needed
Call Center Representative Requirements
  • Previous experience in a customer service role, preferably as a Call Center Representative
  • High school diploma/GED preferred
  • Exceptional customer service skills
  • Excellent organizational and multitasking skills
  • Superb verbal communication skills
  • Proficiency with computers, particularly CRM software and Microsoft Office Suite
  • Quick and accurate typing skills
  • Strong critical thinking and decision making skills
  • Bilingual speakers preferred
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.