Customer Service Representative (Satellite Radio) On-Site

Concentrix Trust & Safety; Belleville; On-site; CAD 30,000 - 60,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative (Satellite Radio) in Belleville, ON. This role requires a passion for customer service, strong problem-solving skills, and the ability to work onsite. Concentrix offers a robust training program, career growth opportunities, and various employee benefits including health insurance and paid time off.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Paid learning days

DailyPay enrollment option

Health and wellness programs

Mentorship programs

Modern office setting with advanced technologies

Qualifications

• Minimum 1 year customer service experience.
• Ability to work from 8am to 8pm, including weekends.
• Eagerness to learn new technologies.

Responsibilities

• Resolve customer technical issues and billing concerns.
• Ensure excellent customer service with empathy.
• Handle escalations and deliver authentic customer experiences.

Skills

Customer Service

Technical Issue Resolution

Multitasking

Education

Completion of High School or equivalent

Job description

Customer Service Representative (Satellite Radio) On-Site

Customer Service Representative (Satellite Radio) On-Site

1 week ago Be among the first 25 applicants

Job Title:Customer Service Representative (Satellite Radio) On-SiteJob DescriptionThe Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, You’ll

Resolve technical issuesAssist in correcting billing concernsHandling EscalationsEnsure excellent customer service is provided: with emphasis on demonstrating caring and empathy while taking ownership of each situation to provide first contact resolution Ensure our clients’ customers enjoy authentic experiencesDeliver expert customer experiences…with a smileYOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:Minimum 1 year customer serviceCompletion of High School or equivalent toAbility to work FT 8am-8pm (Hours of operation 7 days a week)Ability to work onsite (THIS IS NOT A WORK AT HOME POSITION)Background clearance etc.Pass a language assessment, typing test, multitasking and navigation.Eagerness to learn new technologies Strong work ethicProficiency in fast-paced multi-taskingEagerness to learn new technologiesWHAT’S IN IT FOR YOUOne of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:The base salary range for this position is $18.90- $23.63, (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

We accept applications for this position on an ongoing basis.DailyPay enrollment option to access pay early, when you want itCompany networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and moreHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great teamPrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreA range of other perks and benefitsREIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” Location:CAN, Belleville, ONLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsConcentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a persons race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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