Customer Service Representative (Saskatoon)

Trail Appliances AB/SK; Saskatoon; On-site; Full time

Job summary

A leading appliance retailer in Saskatoon seeks a Customer Service Representative to create a positive experience for customers. You will assist customers in person and over the phone, coordinate deliveries, and process payments efficiently. This full-time role, with a pay of $16/hr, offers excellent training and benefits. Join us if you are passionate about customer service and looking for an inclusive work environment.

Benefits

Health & dental benefits

Personal care days

Employee & family assistance program

Staff incentives and rewards

Employee discounts

Qualifications

• Minimum typing speed of 40 words per minute required.
• Ability to quickly learn and adapt to computer software and systems.
• Proactive in providing input to enhance the customer experience.

Responsibilities

• Assist and greet customers, providing a professional experience.
• Book deliveries and coordinate scheduling.
• Process customer payments and manage records.

Skills

Strong work ethic

Attention to detail

Outstanding oral communication skills

Outstanding written communication skills

Job description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a "people-first" attitude, professionalism, and patience, you'll go above and beyond to provide tailored solutions, ensuring every customer feels heard, valued, and supported.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts
  
  

What you'll be doing:

• Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience
• Book deliveries and coordinate scheduling to meet customer needs
• Accurately and efficiently process customer payments and type up invoices — a minimum typing speed of 40 words per minute is required to meet operational standards
• Maintain organized records and manage filing systems
• Collaborate with sales consultants and team members to provide optimal solutions and support
  
  

What you need to be successful:

• Demonstrate a strong work ethic, punctuality, attention to detail, and a genuine desire to help people
• Proactively provide input and recommendations to enhance the customer experience
• Collaborate with various departments to resolve customer issues efficiently and effectively
• Quickly learn and adapt to computer software and systems
• Exhibit outstanding oral and written communication skills while working effectively within a diverse team
  
  

Availability:

This is a full-time position and will require you to be available:

Monday to Friday from 9:30am to 6:00pm

Saturday from 9:30am to 5:00pm

Sunday from 10:45am to 5:00pm

Compensation:

$16/hr

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.