Customer Service Representative Revenue-C0746

City of London; Ontario; On-site; CAD 42,000 - 63,000; Full time

Job summary

The City of London is seeking a Customer Service Representative to assist the public with property tax inquiries and payments. This full-time temporary position requires strong customer service skills and a diploma in Business Administration. The role involves processing payments and maintaining accurate records.

Qualifications

• One year of a two year Community College Business Administration Diploma.
• One to two years' related experience.

Responsibilities

• Receives and responds to public inquiries relating to property taxes.
• Processes tax payment stubs and cheques.
• Maintains daily record of revenues received.

Skills

Customer Service

Communication

Education

Community College Business Administration Diploma

Job description

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The official website for theCity of London, Ontario

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London, Ontario is a growing and vibrant city. Our municipality is home to almost 500,000 residents, and welcomes all to live, work and play. Our employees take pride in working for a well-run city that offers exceptional amenities, services and programs for our residents. Londoners love our urban trails, outdoor parks and events, recreation programs and our thriving arts, music and culture scene!

The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website .

Title: Customer Service Representative Revenue-C0746

Job Close Date:

File Number:

File Number:

2458 Employee Group: Local 101

Service Area:

Service Area:

Finance Supports Division: Financial Services

Job Type:

Job Type:

Full-Time Temporary (up to 1 year) # of Openings:

1

Summary of Duties:

Reports through the Senior Customer Service Representative - Revenue or Senior Cashier to the Manager II, Customer Service and Assessment or the Supervisor of Taxation and Revenue. Provides information to the public concerning property taxes and related legislation. Receives and processes payments.

Work Performed:

• Receives and responds to public inquires relating to property taxes at the tax counter, by telephone, or in written form.
• Informs the public about legislation changes, rebate programs and appeal procedures.
• Receives, records and deposits all revenues due to the Corporation.
• Processes tax payment stubs and cheques through automated payment processor in order to generate batch summaries, tapes for mainframe update and related records. Ensures accuracy of data processed.
• Maintains daily record of revenues received and ensures that cash and cheques reconcile to documents.
• Controls and files receipts.
• Provides back-up to the Senior Cashier as required.
• Researches tax accounts requiring special attention, i.e. cheques do not match remittances, account paid twice.
• Provides clerical assistance in the issuing of tax bills and receipts for tax payments.
• Assists in the processing of tax payments received in person, by mail, or by agencies including post-dated cheques during installment period.
• Completes standard form letters as required.
• Assists Data Entry Transfer Clerk and Tax Certificate Clerk as required.

Qualifications:

One year of a two year Community College Business Administration Diploma.

Experience:

One to two years' related experience.

Specialized Training & Licenses:

Skills and abilities in the following areas are necessary:

Unit 1 of the Municipal Tax Administration Program.

Compensation & Other Information:

$42,504 - $62,227 (Level 7)

This posting is for one (1) temporary full-time up to 1 year position.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.

Work Arrangement: On-site. Subject to change in accordance with business requirements.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

Police Record Check:

The successful candidate will be required to complete aCriminal Record Check.

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.

Phone: [phone], TTY: 519-661-4889, Email: [e-mail].