Customer Service Representative - RETAIL CASHIER Full Time

Harry Rosen; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A renowned retail company specializing in luxury menswear seeks a Customer Service Representative. You will deliver outstanding service at the cash desk, manage product handling, and assist clients with their purchases. We value diversity and offer professional growth opportunities in a digitally advanced workplace.

Benefits

Monthly and annual Team bonuses

Best in industry discounts

Pension and Group RRSP Programs

Modern, digitally advanced workplace

Support for personal career goals

Rich diverse workplace culture

Commitment to internal growth and promotion

Qualifications

• 2 years’ experience in a client-facing service role preferred.
• Demonstrated ability to provide exceptional customer service.
• Strong communication skills and ability to work effectively in a team.

Responsibilities

• Provide exceptional service to Clients and Associates.
• Handle cash transactions and maintain the service desk.
• Assist clients with e-commerce requests and in-store pickups.

Skills

Customer service orientation

Detail oriented

Multi-tasking

Teamwork

Tech-savvy

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.

We are looking for a Customer Service Representative to join our Store team. In this role you’ll be responsible for :

• Providing exceptional service to our Clients and our Associates at our Cash Desk
• Performing daily cash handling functions including opening / closing registers and processing all sales transactions
• Bagging and tissuing purchased product on behalf of customers
• Answering store phones
• Maintaining the Service desk
• Updating and maintaining client information files including membership in our Sartoria Loyalty program
• Assisting with Inter-store transfer processing and e-commerce requests and shipments
• Assisting clients who have purchased on-line but are picking up products in-store

Successful candidates will require :

• 2 years’ experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
• A strong service orientation – a demonstrated desire to wow our customers!
• Detail oriented
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
• The ability to work effectively as part of a team
• Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service

What are the perks of the job?

• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future
• Compensation will be based on experience. The starting rate for this role is $17.33 / hr.

We thank you for your interest in this opportunity.

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