Customer Service Representative-Remote (Bilingual : Spanish / English)

Concentrix; Vancouver; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service company is seeking a Customer Service Representative in Vancouver. The role includes providing inbound customer support while working from home, with a salary of up to $20/hr and comprehensive benefits. The ideal candidate should be fluent in Spanish and English and have at least one year of customer service experience. This job offers opportunities for career advancement and a flexible schedule.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Flexible schedule

DailyPay enrollment option for early access to pay

Opportunities for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment from home.

Responsibilities

• Provide inbound customer support using a call flow guide in the preferred language of the customer.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in both Spanish and English

Strong computer navigation skills

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service

Why consider this job opportunity:

• Salary up to $20/hr, with incentives based on performance
• Opportunity for career advancement, with 80% of managers promoted from within
• Work-from-home convenience with a flexible schedule
• Comprehensive benefits including medical, dental, and vision insurance, paid time off, and a retirement savings plan
• DailyPay enrollment option for early access to pay
• Engaging company culture with diverse networking opportunities and wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the preferred language of the customer
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment from home
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications):

• Eagerness to learn new technologies
• Availability for flexible work hours
• Experience with remote work environments

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.