Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Saskatoon; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service and technology solutions provider seeks bilingual (Spanish and English) customer support representatives to join their dynamic team. This role involves assisting customers with various inquiries, offering exceptional service, and contributing to an inclusive company culture. Opportunities for career growth are available along with comprehensive benefits.

Benefits

Paid training

Performance-based incentives

Generous employee referral bonus

Comprehensive benefits package

Mentorship programs

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling purposes.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support in both Spanish and English.
• Assist customers in resolving basic technical issues.
• Document and retrieve information accurately in databases.

Skills

Fluency in Spanish

Fluency in English

Customer service experience

Strong computer navigation skills

Multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity:
- Salary up to $20 per hour
- Paid training and performance-based incentives
- Generous employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, and vision insurance, paid PTO, and a Registered Retirement Savings Plan
- Opportunities for career growth and personal development, with mentorship programs available
- Inclusive and supportive company culture that celebrates diversity and community involvement

What to Expect (Job Responsibilities):
- Provide inbound customer support in both Spanish and English using a call flow guide
- Assist customers in resolving basic technical issues
- Document and retrieve information accurately in databases
- Promote and offer additional products and services
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Fluency in both Spanish and English
- Minimum of 1 year of customer service experience
- Open availability for scheduling purposes
- High school diploma or GED
- Ability to work in a quiet, distraction-free environment at home

How to Stand Out (Preferred Qualifications):
- Strong computer navigation skills and proficiency in multi-tasking
- Eagerness to learn new technologies
- Access to a desktop or laptop for PC and internet testing, with the potential for a work computer to be provided

#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #InclusiveCulture

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