Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Russell; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in customer service outsourcing seeks customer support representatives to provide exceptional service while working from home. The role requires bilingual proficiency in Spanish and English, along with a background in customer service. Competitive pay, flexible work schedules, and opportunities for career advancement are offered, along with comprehensive benefits to support employees.

Benefits

Paid training

Employee referral bonus opportunities

Comprehensive benefits (medical, dental, vision)

Supportive and inclusive work culture

Opportunities for career advancement

Qualifications

• Fluency in both Spanish and English is crucial.
• Minimum of 1 year of customer service experience required.
• Ability to work in a quiet, distraction-free environment from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track and document information in databases.

Skills

Bilingual (Spanish and English)

Customer Service Experience

Computer Navigation Skills

Fast-paced Multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service Outsourcing

Why consider this job opportunity:
- Salary up to $20 per hour, including base salary and performance-based incentives
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits including medical, dental, vision insurance, and a Registered Retirement Savings Plan
- Opportunities for career advancement with 80% of managers promoted from within
- Supportive and inclusive work culture with celebrations and events fostering diversity
- Flexibility of remote work from home

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Fluency in both Spanish and English
- Minimum of 1 year of customer service experience
- Open availability for scheduling
- High school diploma or GED
- Ability to work in a quiet, distraction-free environment from home

How to Stand Out (Preferred Qualifications):
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- Access to a desktop or laptop for PC and internet testing
- High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits #BilingualJobs

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