Customer Service Representative-Remote (Bilingual: Spanish and English)

Concentrix; Glovertown; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service solutions company seeks bilingual customer service representatives in Glovertown. The role involves providing exceptional inbound support, assisting with technical issues, and delivering positive customer experiences. Candidates with fluency in Spanish and English, along with prior customer service experience, are encouraged to apply. The position offers competitive pay, flexible work-from-home options, and is part of a supportive and diverse workplace culture.

Benefits

Comprehensive benefits including medical, dental, vision insurance

Paid PTO

Flexible work-from-home position

Paid training and mentorship programs

Career advancement opportunities

Qualifications

• Minimum 1 year of customer service experience required.
• Open availability for scheduled shifts.
• Experience with remote work environments is preferred.

Responsibilities

• Provide inbound customer support in the customer's preferred language.
• Assist customers with basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluency in Spanish

Fluency in English

Strong computer navigation skills

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

Pay Competitive

Location Glovertown/Newfoundland And Labrador

Employer Industry: Customer Service Solutions

Why consider this job opportunity:
- Salary up to $20 per hour, including performance-based incentives
- Opportunity for career advancement with 80% of management promoted from within
- Flexible work-from-home position
- Comprehensive benefits including medical, dental, vision insurance, and paid PTO
- Supportive culture focused on diversity, equity, and inclusion
- Paid training and mentorship programs available

What to Expect (Job Responsibilities):
- Provide inbound customer support in the customer's preferred language
- Assist customers with basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and services to customers
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Fluent in both Spanish and English
- Minimum 1 year of customer service experience
- High school diploma or GED
- Open availability for scheduled shifts
- Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications):
- Experience with remote work environments
- Knowledge of customer service best practices
- Eagerness to learn new technologies
- Desktop or laptop computer with high-speed internet access
- Previous experience in a bilingual customer service role

#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #InclusiveCulture

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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