Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; City of Langley; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in customer engagement and technology solutions seeks an Inbound Customer Support representative. You will assist customers by providing expert support in English and Spanish, resolving technical issues and promoting additional services. The role offers competitive compensation, a supportive work environment, and numerous opportunities for career advancement.

Benefits

Paid training

Comprehensive benefits

Employee referral bonus opportunities

Flexible work from home arrangement

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to maintain open availability for scheduling.
• Strong problem-solving skills and ability to work independently.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluency in Spanish

Fluency in English

Customer service

Multi-tasking

Computer navigation

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity:
- Salary up to $20 per hour, including base salary and performance-based incentives
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits including medical, dental, vision, and a Registered Retirement Savings Plan
- Opportunities for career advancement with 80% of management positions filled internally
- Supportive and inclusive work environment promoting diversity and personal development
- Flexible “work from home” arrangement, allowing for a distraction-free work environment

What to Expect (Job Responsibilities):
- Provide inbound customer support in the customer’s preferred language using a call flow guide
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Promote additional products and/or services to customers
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Fluency in both Spanish and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Ability to maintain open availability for scheduling
- Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications):
- Experience working in a remote customer service role
- Familiarity with modern technologies and eagerness to learn new systems
- Strong problem-solving skills and ability to work independently

#CustomerService #RemoteWork #CareerGrowth #BilingualJobs #EmployeeBenefits

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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