Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Calgary; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Calgary is looking for a Bilingual Customer Support Representative. The role involves assisting customers in both Spanish and English while providing exceptional service and support. Candidates must have a high school diploma or GED and a minimum of one-year customer service experience. This position offers flexible work-from-home options and a competitive salary. Join us for a rewarding career in customer service with opportunities for advancement.

Benefits

Salary range of $16-$20/hr, plus performance-based incentives

Comprehensive benefits including medical, dental, and vision insurance

Work-from-home convenience

Opportunity for career advancement

Engaging company culture with networking opportunities

Qualifications

• Fluency in both Spanish and English is essential.
• Must have at least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in both Spanish and English

Customer service experience

Strong computer navigation skills

Problem-solving skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Support

Benefits

• Salary range of $16-$20/hr, plus performance-based incentives
• Opportunity for career advancement, with 80% of managers promoted from within
• Work-from-home convenience, allowing for a flexible schedule
• Comprehensive benefits including medical, dental, and vision insurance, along with paid time off
• Engaging company culture with networking opportunities and employee resource groups
• DailyPay enrollment option to access pay early

Responsibilities

• Provide inbound customer support using a call flow guide in both Spanish and English
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

Qualifications

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• Open availability and a high school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and proficiency in multi-tasking

Preferred Qualifications

• Experience in a fast-paced customer service environment
• Familiarity with various customer service technologies
• Strong problem-solving skills and eagerness to learn new systems
• A desktop or laptop computer capable of running necessary software

#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #InclusiveWorkplace

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