Customer Service Representative-Remote (Bilingual : Spanish / English)

Concentrix; Airdrie; Remote; CAD 60,000 - 80,000; Full time

Job summary

Concentrix is seeking a bilingual Customer Support Representative fluent in Spanish and English to deliver exceptional service. The role offers flexible work-from-home options and opportunities for career advancement. Ideal candidates should possess a high school diploma, customer service experience, and a positive attitude.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training and performance-based incentives

Flexible work-from-home arrangement

Qualifications

• Fluent in both Spanish and English.
• At least 1 year of customer service experience.
• Open availability for work shifts.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in Spanish

Fluent in English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity:
- Salary up to $20 per hour, including base salary and performance incentives
- Paid training and performance-based incentives
- Comprehensive benefits including medical, dental, and vision insurance, as well as paid time off and holidays
- Opportunities for career advancement with 80% of management promoted from within
- Supportive and inclusive company culture with diversity, equity, and inclusion initiatives
- Flexible work-from-home arrangement

What to Expect (Job Responsibilities):
- Provide inbound customer support in both Spanish and English using a call flow guide
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Promote and offer additional products and services
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Must be fluent in Spanish and English
- At least 1 year of customer service experience
- Open availability for work shifts
- High school diploma or GED
- Ability to work in a quiet, distraction-free environment

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced, multi-tasking environment
- Eagerness to learn new technologies
- Strong computer navigation skills and knowledge of PC operations
- Access to a desktop or laptop for testing purposes

#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #InclusiveCulture

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."