Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Airdrie; Remote; CAD 35,000 - 50,000; Full time

Job summary

A customer service organization in Airdrie, Canada, is looking for a bilingual representative to provide inbound customer support in both Spanish and English. The ideal candidate has at least one year of customer service experience and strong computer skills. This remote position requires the ability to work in a quiet environment. Join us to enhance customer experience and contribute to positive interactions.

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment from home.

Responsibilities

• Provide inbound customer support in both Spanish and English.
• Assist customers with resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in both Spanish and English

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Support

What to Expect (Job Responsibilities)

• Provide inbound customer support in both Spanish and English using a call flow guide
• Assist customers with resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services to enhance customer experience
• Deliver expert customer service, ensuring a positive interaction with every customer

What is Required (Qualifications)

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment from home
• Strong computer navigation skills and willingness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Experience with fast-paced multi-tasking environments
• Proficiency in using various computer applications
• Previous experience in a remote work setting

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