Customer Service Representative-Remote (Bilingual: Spanish and English)

Concentrix; Surrey; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company seeks a bilingual customer service representative for a remote position. The role involves providing excellent customer support, handling inquiries, and using customer service technologies. Candidates should have strong communication skills and a commitment to customer satisfaction, with great opportunities for advancement.

Benefits

Comprehensive benefits package

Paid training and performance-based incentives

Opportunities for career advancement

Flexibility of working from home

Qualifications

• Fluent in both Spanish and English.
• Minimum of 1 year of customer service experience.
• Open availability to work as needed.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track and document information in databases.

Skills

Customer service

Bilingual (Spanish and English)

Computer navigation skills

Multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Experience Solutions

Why consider this job opportunity:
- Salary up to $20 per hour, including base salary and performance-based incentives
- Paid training and performance-based incentives
- Opportunities for career advancement, with 80% of managers promoted from within
- Comprehensive benefits package, including medical, dental, vision insurance, and a Registered Retirement Savings Plan
- Supportive work environment with programs that promote diversity, equity, and inclusion
- Flexibility of working from home in a distraction-free environment

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services to customers
- Deliver exceptional customer experiences with enthusiasm

What is Required (Qualifications):
- Fluent in both Spanish and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Open availability to work as needed
- Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications):
- Experience in a remote customer service role
- Familiarity with various customer service technologies
- Previous experience in a diverse team environment
- Ability to learn new technologies quickly
- A desktop or laptop for completing PC and internet testing

#CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion #CompetitivePay

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