Customer Service Representative-Remote (Bilingual : French / English)

Concentrix; Winnipeg; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in customer service is seeking a Bilingual Customer Support representative in Winnipeg. This position involves providing support in both French and English, assisting customers with technical issues, and offering solutions to enhance their experience. The role offers a flexible work-from-home environment with competitive pay and opportunities for career advancement.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

Opportunities for career advancement

Ongoing training and support

Engaging company culture

Qualifications

• Must be fluent in both French and English.
• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Document and retrieve information in databases.

Skills

Fluency in French

Fluency in English

Customer-focused mindset

Strong computer navigation skills

Multitasking

Education

High school diploma or GED

Job description

Employer Industry : Customer Service and Support

Why consider this job opportunity :

• Salary up to $25 per hour, with performance-based incentives
• Comprehensive benefits package including medical, dental, and vision insurance
• Opportunities for career advancement, with 80% of management positions filled internally
• Work from the comfort of your home with a flexible schedule
• Engaging company culture with diverse networking and mentorship programs
• Ongoing training and support to enhance your skills and career growth

What to Expect (Job Responsibilities) :

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Document and retrieve information in databases
• Maintain knowledge of client products and services, including smartphones and computers
• Offer additional products and services to enhance customer experience

What is Required (Qualifications) :

• Must be fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications) :

• Familiarity with iOS and / or MacOS or comparable technology
• Previous experience in a remote work environment
• Eagerness to learn new technologies and improve skills
• Strong interpersonal skills and a customer-focused mindset

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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Bilingual Customer • Winnipeg, MB, Canada