Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Winnipeg; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in customer service is seeking bilingual candidates for remote customer support roles. By joining, you'll benefit from a competitive salary, extensive training, and opportunities for career growth within a supportive and inclusive culture. This role is perfect for individuals passionate about helping others and working in a dynamic environment.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

Flexible working schedule and career advancement opportunities

Engaging company culture with diverse networking and mentorship programs

Qualifications

• Fluency in both French and English required.
• 1 year of customer service experience preferred.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Document and retrieve information in databases.

Skills

Bilingual (French and English)

Customer service

Computer navigation

Multitasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity:
- Salary up to $25 per hour, with performance-based incentives
- Comprehensive benefits package including medical, dental, and vision insurance
- Opportunities for career advancement, with 80% of management positions filled internally
- Work from the comfort of your home with a flexible schedule
- Engaging company culture with diverse networking and mentorship programs
- Ongoing training and support to enhance your skills and career growth

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Assist customers in resolving basic technical issues
- Document and retrieve information in databases
- Maintain knowledge of client products and services, including smartphones and computers
- Offer additional products and services to enhance customer experience

What is Required (Qualifications):
- Must be fluent in both French and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Ability to work in a quiet, distraction-free environment
- Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Previous experience in a remote work environment
- Eagerness to learn new technologies and improve skills
- Strong interpersonal skills and a customer-focused mindset

#CustomerService #BilingualJobs #RemoteWork #CareerGrowth #InclusiveWorkplace

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