Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Wainwright; Remote; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in customer service and technology solutions is seeking dedicated individuals for remote customer support roles. This position offers a competitive salary of up to $25 per hour, with performance-based incentives and a comprehensive benefits package. Employees enjoy a flexible work arrangement from home, with opportunities for career advancement and access to free training programs. Join a company recognized for its inclusive culture and commitment to employee development, where your contributions can significantly enhance customer experiences and drive satisfaction.

Benefits

Comprehensive benefits package

Flexible remote work arrangement

Free training and leadership development programs

Paid time off

Inclusive company culture

Qualifications

• Fluent in French and English with strong customer service skills.
• 1+ year experience in customer service and technical support.

Responsibilities

• Provide inbound customer support in the customer's preferred language.
• Assist customers in resolving basic technical issues and enhance their experience.

Skills

Bilingual (French and English)

Customer Service

Technical Support

Computer Navigation Skills

Multitasking

Education

High School Diploma or GED

Tools

Databases

iOS

MacOS

Job description

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Opportunity for career advancement, with 80% of managers promoted from within
3. Flexible remote work arrangement from the comfort of your home
4. Comprehensive benefits package including medical, dental, vision insurance, and paid time off
5. Access to free training and leadership development programs
6. Inclusive company culture recognized with awards for being one of the best workplaces globally

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain a broad knowledge of client products and/or services, including smartphones and computers
5. Offer additional products and/or services to enhance customer experience

What is Required (Qualifications):

1. Fluent in both French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment at home
5. Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS or comparable technology
2. Previous experience in a remote customer service role