Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

An established industry player in customer service solutions is seeking dedicated individuals to join their remote team. This role offers an excellent opportunity for career advancement and growth, allowing you to work from the comfort of your home. You'll provide top-notch customer support, assisting clients with technical issues and ensuring a positive experience. With a comprehensive benefits package, including medical and dental insurance, and performance-based incentives, this position is perfect for those who thrive in a supportive and inclusive culture. If you are fluent in both French and English and have a passion for helping others, this opportunity is for you!

Benefits

Comprehensive benefits package

Paid training

Lucrative employee referral bonuses

Career advancement opportunities

Supportive company culture

Qualifications

• Fluency in French and English is essential for this role.
• Minimum of 1 year experience in customer service is required.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong communication skills

Strong computer navigation skills

Education

High school diploma or GED

Tools

PC knowledge

iOS or MacOS familiarity

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Excellent opportunity for career advancement and growth within the organization
3. Work remotely from the comfort of your home
4. Comprehensive benefits package including medical, dental, and vision insurance, paid time off, and retirement savings plan
5. Paid training and lucrative employee referral bonuses
6. Supportive and inclusive company culture recognized with multiple awards for workplace excellence

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain a broad knowledge of client products and/or services, such as smartphones, tablets, and computers
5. Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

1. Must be fluent in both French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment
5. Strong computer navigation skills and knowledge of PCs

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS or comparable technology
2. Eagerness to learn new technologies
3. Proficiency in fast-paced multitasking
4. Experience working in a remote environment
5. Strong communication and interpersonal skills

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.