Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Surrey; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated customer service representatives to join their dynamic team. This role involves providing inbound support to customers in their preferred language, resolving technical issues, and maintaining product knowledge. With a strong emphasis on career advancement, 80% of management positions are filled internally, offering real growth opportunities. The company fosters a supportive and inclusive work environment, making it an ideal place for those who thrive on community engagement and diversity. If you are passionate about helping others and eager to learn, this position is perfect for you.

Benefits

Paid training

Performance-based incentives

Employee referral bonuses

Comprehensive benefits package

Career advancement opportunities

Qualifications

• 1+ year of customer service experience required.
• Fluency in both French and English is essential.

Responsibilities

• Provide inbound customer support in the customer’s preferred language.
• Help customers resolve basic technical issues and document information.

Skills

Fluency in French

Fluency in English

Customer service skills

Technical issue resolution

Computer navigation skills

Education

Associate degree

Bachelor's degree

Tech certification

High school diploma or GED

Tools

Database management

iOS

MacOS

PC knowledge

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity:

1. Salary up to $25 per hour
2. Paid training and performance-based incentives
3. Opportunities for lucrative employee referral bonuses
4. Comprehensive benefits package including medical, dental, and vision insurance, and a registered retirement savings plan
5. Real potential for career advancement, with 80% of managers promoted from within
6. Supportive and inclusive work environment with a focus on diversity and community engagement

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Help customers resolve basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
5. Offer additional products and/or services to customers

What is Required (Qualifications):

1. An associate degree, bachelor's degree, or tech certification
2. Fluency in both French and English, with the ability to read, write, and speak in both languages
3. At least 1 year of customer service experience
4. A high school diploma or GED
5. A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Strong computer navigation skills and knowledge of PCs
3. Eagerness to learn new technologies