Customer Service Representative-Remote (Bilingual : French / English)

Concentrix Limited Company; Surrey; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading customer service provider is seeking a Bilingual Customer Service Representative to work remotely. The ideal candidate will provide exceptional customer support in both French and English, assist with technical issues, and maintain knowledge of products and services. Competitive benefits including medical, vision, and opportunities for career growth are offered. Join our team dedicated to outstanding service.

Benefits

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Paid training

Qualifications

• 1+ year of customer service experience.
• High school diploma or GED required.
• Quiet, distraction-free home environment needed.

Responsibilities

• Provide inbound customer support in preferred language.
• Assist customers with basic technical issues.
• Document and retrieve information in databases.

Skills

Fluent in French

Fluent in English

Customer service experience

Basic PC skills

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

Job Description

The Customer Service Representative-Remote (Bilingual : French / English) works from home and interfaces with customers via inbound / outbound calls and / or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and / or services. (Military veterans are encouraged to apply.)

• Fluent in French and English
• 1+ year of customer service experience
• High school diploma or GED
• Quiet, distraction-free environment at home
• Eagerness to learn new technologies
• Proficient in computer navigation and basic PC skills
• A desktop or laptop with internet; a work computer may be provided (discussed with recruiter)
• High-speed internet (no hotspots or satellite) and a smartphone

Responsibilities

• Provide inbound customer support in preferred language
• Assist customers with basic technical issues
• Document and retrieve information in databases
• Maintain knowledge of client products / services
• Suggest additional products / services
• Deliver excellent customer experiences with a smile

What We Offer

• Benefits including medical, dental, vision, retirement plan, paid time off, holidays, and paid training
• Opportunities for career growth and internal promotions
• Paid training and performance bonuses
• Work-from-home convenience
• Inclusive culture and diversity initiatives

If you are interested in this opportunity, apply today and join a global team dedicated to exceptional customer service.

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