Customer Service Representative-Remote (Bilingual : French / English)

Concentrix; Saskatoon; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in customer service is looking for enthusiastic individuals to join their team. This role offers a flexible work-from-home opportunity, comprehensive benefits, and a chance for career advancement within a global organization. You'll be responsible for providing exceptional customer support, assisting with technical issues, and enhancing the customer experience. With a supportive and inclusive culture, this position is ideal for those who are fluent in both French and English and have a passion for technology. If you're eager to learn and grow in a dynamic environment, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Flexible work-from-home opportunity

Paid training

Employee referral bonuses

Supportive company culture

Qualifications

• Must possess an associate degree, bachelor's degree, or tech certification.
• Minimum of 1 year of customer service experience required.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track and document information in databases.

Skills

Fluency in French

Fluency in English

Customer service experience

Technical issue resolution

Computer navigation skills

Adaptability to new technologies

Education

Associate degree

Bachelor's degree

Tech certification

High school diploma or GED

Tools

Call flow guide

Database management

Smartphones and computers

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Opportunity for career advancement within a global organization, with 80% of management promoted from within
3. Flexible work-from-home opportunity
4. Comprehensive benefits package including medical, dental, vision insurance, and a retirement savings plan
5. Paid training and lucrative employee referral bonuses
6. Supportive and inclusive company culture with programs focused on diversity and community engagement

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer's preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and services, including smartphones and computers
5. Offer additional products and services to enhance customer experience

What is Required (Qualifications):

1. Must possess an associate degree, bachelor's degree, or tech certification
2. Fluency in both French and English, including reading and writing
3. Minimum of 1 year of customer service experience
4. High school diploma or GED
5. Ability to work in a quiet, distraction-free environment

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Strong computer navigation skills and knowledge of PCs
3. Eagerness to learn new technologies and adapt quickly