Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Russell; Remote; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in customer service is seeking dedicated individuals to join their team. This role offers the opportunity to provide exceptional support to customers while working in a flexible, home-based environment. With a focus on inclusivity and career advancement, employees enjoy a comprehensive benefits package and performance-based incentives. If you are fluent in both French and English, possess strong customer service skills, and thrive in a fast-paced setting, this position could be the perfect fit for you. Join a company that values your contributions and supports your growth!

Benefits

Paid training

Employee referral bonus

Comprehensive benefits package

Opportunities for career advancement

Supportive work culture

Flexibility to work from home

Qualifications

• Minimum of 1 year of customer service experience required.
• Strong computer navigation skills and ability to multi-task.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.

Skills

Fluency in French

Fluency in English

Customer service skills

Computer navigation skills

Multi-tasking

Education

High school diploma or GED

Tools

iOS

MacOS

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Paid training and lucrative employee referral bonus opportunities
3. Comprehensive benefits package including medical, dental, vision insurance, and a registered retirement savings plan
4. Opportunities for career advancement with 80% of managers promoted from within
5. Supportive and inclusive work culture with celebrations for various events
6. Flexibility to work from home in a distraction-free environment

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer's preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain a broad knowledge of client products and/or services, such as smartphones, tablets, and computers
5. Offer additional products and/or services to enhance customer experience

What is Required (Qualifications):

1. Fluency in both French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment at home
5. Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS or comparable technology
2. Experience in a remote work environment
3. Eagerness to learn new technologies and adapt quickly

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.