Customer Service Representative-Remote (Bilingual : French / English)

Concentrix; Ottawa; Remote; CAD 80,000 - 100,000; Full time

Job summary

An established industry player in customer service is seeking dedicated individuals for a flexible work-from-home position. This role offers a competitive hourly wage with performance-based incentives, comprehensive benefits, and opportunities for career advancement. You will be responsible for providing exceptional customer support, assisting with technical issues, and maintaining knowledge of client products. If you are fluent in both French and English, possess strong computer skills, and thrive in a supportive and inclusive environment, this is the perfect opportunity for you to grow and develop in your career while making a meaningful impact on customer experiences.

Benefits

Paid training

Comprehensive benefits package

Flexible work-from-home position

Opportunities for mentorship

Career advancement opportunities

Qualifications

• Must speak fluent French and English.
• Minimum of 1 year of customer service experience required.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers with resolving basic technical issues.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Multitasking

Education

High school diploma or GED

Tools

iOS

MacOS

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Paid training and opportunities for career advancement within the organization
3. Flexible work-from-home position
4. Comprehensive benefits package including medical, dental, and vision insurance
5. Supportive and inclusive company culture with a focus on employee well-being
6. Opportunities for mentorship and personal development

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer's preferred language
2. Assist customers with resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and/or services, such as smartphones, tablets, and computers
5. Offer additional products and/or services to enhance the customer experience

What is Required (Qualifications):

1. Must speak fluent French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment at home
5. Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Experience with remote work environments
3. Strong desire to learn new technologies
4. Previous experience in a fast-paced customer service setting
5. Knowledge of additional languages is a plus

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