Customer Service Representative-Remote (Bilingual : French / English)

Concentrix; Niagara Falls; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated customer service representatives to join their remote team. This role offers an exciting opportunity to provide exceptional support to customers, assisting them with technical issues while utilizing your bilingual skills in French and English. With a strong emphasis on personal and professional growth, the company provides comprehensive training and a supportive work environment. Enjoy the benefits of working from home, along with competitive pay and performance-based incentives. If you thrive in a fast-paced environment and are eager to learn, this position could be the perfect fit for you.

Benefits

Paid training

Lucrative employee referral bonuses

Comprehensive medical benefits

Dental benefits

Vision benefits

Retirement savings plan

Career advancement opportunities

Supportive company culture

Qualifications

• Fluent in both French and English, with at least 1 year of customer service experience.
• Strong computer navigation skills and ability to work remotely in a quiet environment.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer’s preferred language.
• Assist customers in resolving basic technical issues and maintain knowledge of client products.

Skills

Fluency in French

Fluency in English

Customer service experience

Computer navigation skills

Education

High school diploma or GED

Tools

iOS

MacOS

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity:

1. Salary up to $25 per hour, with performance-based incentives
2. Opportunity for career advancement, with about 80% of managers promoted from within
3. Work remotely from the comfort of your home
4. Paid training and lucrative employee referral bonuses
5. Comprehensive benefits including medical, dental, vision, and retirement savings plan
6. Supportive and inclusive company culture with a focus on personal and professional growth

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and services, such as smartphones and computers
5. Offer additional products and services to enhance customer experience

What is Required (Qualifications):

1. Must be fluent in both French and English
2. At least 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment at home
5. Strong computer navigation skills and knowledge

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS or comparable technology
2. Eagerness to learn new technologies
3. Experience in a fast-paced multi-tasking environment
4. Ownership of a desktop or laptop for PC and internet testing

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.