Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Moose Jaw; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Canada seeks a bilingual Customer Service Representative to support clients in French and English. Responsibilities include assisting customers with technical issues and maintaining product knowledge. Ideal candidates will have at least 1 year of customer service experience and a high school diploma. This role offers competitive pay, performance bonuses, and benefits, along with opportunities for growth within a supportive culture.

Benefits

Comprehensive benefits package

Paid training and development programs

Performance-based bonuses

Qualifications

• Must have at least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in French

Fluent in English

Strong computer navigation skills

Ability to work independently

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity:
- Salary up to $25 per hour, with performance-based bonuses
- Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
- Work remotely from a distraction-free environment
- Comprehensive benefits package including medical, dental, and vision insurance, and paid time off
- Access to paid training and development programs
- Supportive and inclusive company culture with networking opportunities and wellness programs

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services, including smartphones and computers
- Offer additional products and services to enhance customer experience

What is Required (Qualifications):
- Must speak fluent French and English
- At least 1 year of customer service experience
- High school diploma or GED
- Ability to work in a quiet, distraction-free environment at home
- Strong computer navigation skills and knowledge of PCs

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- A desktop or laptop computer for testing purposes
- High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #InclusiveCulture

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