Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service and Support

Why consider this job opportunity:

1. Salary up to $25 per hour
2. Opportunities for career advancement and personal growth within the organization
3. Work remotely from the comfort of your home
4. Comprehensive benefits package including medical, dental, and vision insurance
5. Paid training and performance-based incentives
6. Inclusive and supportive work culture with celebrations for various events

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and/or services, such as smartphones and computers
5. Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

1. Must be fluent in both French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED required
4. Ability to work in a quiet, distraction-free environment
5. Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS or comparable technology
2. Experience in a fast-paced, multi-tasking environment
3. A desktop or laptop for PC and internet testing; work computer may be provided

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