Customer Service Representative-Remote (Bilingual : French / English)

Concentrix Limited Company; Hamilton; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global customer service organization is seeking a Customer Service Representative to work remotely and provide support in both French and English. Responsibilities include managing inbound calls, resolving customer inquiries, and assisting with technical issues. This position offers a dynamic work-from-home environment, competitive salary, and opportunities for personal and career development.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

Paid training and performance incentives

Qualifications

• 1+ year of customer service experience.
• A quiet, distraction-free environment to work from.
• High-speed internet (no wireless/hotspots or satellite).

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Document and retrieve information in databases.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

18 hours ago Be among the first 25 applicants

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Job Title

Job Description

The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolves routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.)

• MUST SPEAK BOTH FRENCH AND ENGLISH FLUENTLY

Vos Qualifications

QU'Y A-T-IL POUR VOUS

Job Description

The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolves routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Customer Service Representative working from home, you will :

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include :

• The ability to speak fluent French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High-speed internet (no wireless/hotspots or satellite) and a smartphone

What’s In It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with :

• The base salary range for this position is $16-$25/hr, plus incentives based on performance. Actual salaries vary based on location, qualifications, skills, education, experience, and competencies. Benefits include medical, dental, vision insurance, employee assistance programs, retirement plans, paid time off and holidays, and paid training days. We accept applications on an ongoing basis.
• DailyPay enrollment option for early access to pay
• Paid training and performance incentives
• Lucrative employee referral bonuses
• Networking opportunities with groups like Women, Black Professionals, LGBTQ+ Pride, Disabilities, Neurodiversity, Women in Tech, and more
• Health and wellness programs
• Mentorship programs
• Work-from-home convenience
• Programs supporting diversity, equity, inclusion, sustainability, and community
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, and more

Reimagine the best version of you!

If this sounds like the perfect next step, apply today and join over 440,000 global game-changers calling Concentrix their employer of choice.

Location

CAN, ON, Work-at-Home

Language Requirements

Time Type: Full-time

By applying, you acknowledge access to the Job Applicant Privacy Notice for California Residents.

Concentrix is an Equal Opportunity Employer, committed to a workplace free from discrimination and harassment, regardless of race, gender, age, veteran status, disability, or other protected statuses. Currently, this position is available only in the provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, SK.