Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Guelph; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated customer support representatives to join their dynamic team. This role offers the flexibility to work remotely, providing inbound support to customers in both French and English. You will assist in resolving technical issues and ensure exceptional customer experiences. With a strong focus on personal development and a supportive culture, this company values diversity and offers a comprehensive benefits package. If you are eager to grow your career in a fast-paced environment, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Paid training

Employee referral bonuses

Opportunities for career advancement

Supportive company culture

Qualifications

• Fluent in both French and English is essential for this role.
• 1+ year of customer service experience is required.

Responsibilities

• Provide inbound customer support in the customer’s preferred language.
• Assist customers with basic technical issues and document information.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Multitasking

Education

High school diploma or GED

Tools

Database management

iOS

MacOS

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Opportunities for career advancement and growth within the organization
3. Work remotely from the comfort of your home
4. Comprehensive benefits package, including medical, dental, and vision insurance
5. Paid training and lucrative employee referral bonuses
6. Supportive and inclusive company culture that values diversity and personal development

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and/or services, such as smartphones and computers
5. Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

1. Must speak fluent French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment
5. Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS or comparable technology
2. Experience in a fast-paced customer service environment
3. Eagerness to learn new technologies and adapt to changes