Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Glovertown; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in customer service solutions is seeking dedicated individuals to join their team. This role offers a flexible remote work option, allowing you to provide exceptional customer support from the comfort of your home. You will assist customers with technical issues and maintain knowledge of various products, ensuring a high-quality experience. With a comprehensive benefits package and opportunities for mentorship, this position is perfect for those eager to grow in a supportive and diverse environment. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is for you.

Benefits

Paid training

Comprehensive benefits package

Flexible remote work option

Opportunities for career advancement

Mentorship and personal development opportunities

Qualifications

• Fluent in both French and English required for effective customer support.
• Minimum of 1 year experience in customer service is essential.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues and document information.

Skills

Fluent in French

Fluent in English

Customer service experience

Multitasking

Technical issue resolution

Education

High school diploma or GED

Tools

iOS

MacOS

PC operations

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Paid training and opportunities for career advancement within the organization
3. Flexible remote work option, allowing you to work from home
4. Comprehensive benefits package including medical, dental, and vision insurance
5. Supportive culture that promotes diversity, equity, and inclusion
6. Unique opportunities for mentorship and personal development

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain comprehensive knowledge of client products and services, such as smartphones and computers
5. Offer additional products and services to enhance customer experience

What is Required (Qualifications):

1. Must speak fluent French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment from home
5. Proficient in fast-paced multitasking and eager to learn new technologies

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Strong computer navigation skills and knowledge of PC operations
3. Experience in a diverse work environment