Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service Solutions

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Paid training and opportunities for career advancement within the organization
3. Flexible remote work option, allowing you to work from home
4. Comprehensive benefits package including medical, dental, and vision insurance
5. Supportive culture that promotes diversity, equity, and inclusion
6. Unique opportunities for mentorship and personal development

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain comprehensive knowledge of client products and services, such as smartphones and computers
5. Offer additional products and services to enhance customer experience

What is Required (Qualifications):

1. Must speak fluent French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment from home
5. Proficient in fast-paced multitasking and eager to learn new technologies

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Strong computer navigation skills and knowledge of PC operations
3. Experience in a diverse work environment